Ravi Nandan

Technical and Customer support specialist| SAAS and IT support | Product support |CRM & Helpdesk tools: JIRA, Zendesk, Intercom, Salesforce. · Bangalore

Technical Support & Product Support Specialist | Analyst | 4+ Years of Experience Experienced and results-driven technical support and product support specialist with over 4 years in the IT industry. I have a strong background in troubleshooting, analysis, and customer-facing support, with hands-on expertise in a wide range of ticketing tools including MSD, JIRA, CS, and Lisa, as well as diagnostic tools to efficiently resolve complex technical issues. Known for delivering high-quality support, improving customer satisfaction, and collaborating across teams to drive technical solutions.

Experience

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Technical Support Specialist

Vimeo · Jul 2025 – Present

Not yet confirmed

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Analyst

AQuity Solutions · Sep 2024 – Apr 2025

Not yet confirmed

Technical Support Engineer

Concentrix · Apr 2022 – Sep 2024

Not yet confirmed

• Worked as a team lead on project (online library management system) This is a web application development for producer to select an library management system through web application.
• Worked as a level two technical support associate in Acer process
• 1 year of experience as technical support associate (Acer) in Startek company.
• 1.9 years of experience as Tec engineer (Lenovo) in concentrix company
• Worked as a (SME).
• Total 3.5year of experience as technical support associate with both software and hardware related issue.

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Technical Support Engineer

Startek India · Mar 2021 – Mar 2022

Not yet confirmed