rahul Dattaria
With nearly two decades as a Technical Support Manager, I am a determined and ambitious professional, driven by a meticulous and logical approach to problem-solving. I pride myself on my reliability and resourcefulness, consistently delivering pragmatic solutions that optimize IT infrastructure and document management systems.
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Experience
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Technical Support Manager - Document Management Systems (DMS) & IT Infrastructure
Computhink Pvt. Ltd · Jul 2020 – Apr 2026
- Governed end-to-end delivery of 14+ enterprise DMS implementations (Contentverse CV2021-CV2026) across Pharma, Banking, Logistics, and Mining verticals - driving full lifecycle ownership from solution design to post-go-live hypercare.
- Architected scalable, high-availability DMS environments on AWS, Azure, and VMware (Windows Server 2016+, SQL Server, Apache Tomcat), achieving 99.9% application uptime and sustained SLA adherence.
- Enforced enterprise-grade Identity & Access Management (IAM) through RBAC, Active Directory integration, and Zero Trust security principles across all client deployments.
- Led a global IT support team of 5 engineers delivering ITIL-aligned Incident, Change, and Problem Management - acting as Level-3 escalation point and primary stakeholder interface for enterprise clients.
- Optimised DMS performance through continuous SQL Server tuning, backup strategy, and disaster recovery planning - reducing unplanned downtime and strengthening business continuity posture.
- Spearheaded workflow automation, e-signature integration, and document lifecycle governance, transforming manual processes into compliant, auditable digital workflows for regulated industries.
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IT Infrastructure Support (Freelance)
Green-Link Corporation · Dec 2018 – Jul 2020
- Delivered design & deployment of CCTV infrastructure for a project executed at the Bhabha Atomic Research Centre (BARC).
- Analysed requirements and procured all IT assets - cameras, NVRs, cabling, and network hardware - needed for the CCTV infrastructure build-out.
- Led IT projects covering the design and deployment of new IT systems and services; procured IT assets per organisational requirement and delivered end-user training to help staff adopt new technology.
- Monitored performance of IT systems to assess cost and productivity, recommending infrastructure improvements.
- Helped define IT infrastructure strategy and architecture; troubleshot desktop, server, and network hardware/software issues.
- Analysed business requirements to develop tailored IT solutions; implemented and operated software applications, network, phone systems, and end-user computing environments per organisational requirements.
- Provided help desk and technical support to on-site and remote employees.
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Cybersecurity Engineer - OT/IT Security
Samsung Engineering | UAE (ADNOC Refinery - Critical Infrastructure) · Jan 2018 – Oct 2018
- Executed industrial cybersecurity hardening across OT/IT environments at ADNOC Refinery - securing Active Directory, domain controllers, network switches (Cisco/Moxa), and SCADA-adjacent systems against advanced persistent threats.
- Implemented Endpoint Security, Patch Management, and Antivirus governance across 100+ standalone and domain-joined systems, remediating critical vulnerabilities per ICS/OT security frameworks.
- Enforced network perimeter hardening (unused port disablement, Telnet/RDP lockdown, USB/storage controls) across all industrial network devices, achieving zero-exposure posture for critical assets.
- Authored Task Risk Assessments (TRA), Permit-to-Work (PTW) documentation, and Enhanced Security Deliverables - driving structured Risk & Compliance governance in a mission-critical refinery environment.
- Coordinated global third-party vendor management and security compliance negotiations, ensuring all external system integrations met enterprise and regulatory security standards.
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IT Manager - Infrastructure, Network Security & IT Operations
Konverge Healthcare Pvt. Ltd · Jan 2015 – Jan 2018
- Governed end-to-end IT infrastructure operations for a 48-user healthcare organisation - overseeing endpoint management, server administration, and enterprise application support with full lifecycle accountability.
- Architected a Zero Trust-aligned network security framework - implementing MAC address filtering, DHCP reservation, scheduled Wi-Fi access, website blocking, and mobile device controls to enforce a robust perimeter.
- Administered Identity & Access Management (IAM) via Exchange Server and Active Directory - managing user provisioning, permission controls, quota governance, and group policies for all staff including remote users.
- Optimised Backup & Disaster Recovery operations using NAS (WD My Cloud 2TB), mirrored HDD shadow copy, and automated Full/Incremental backup cycles - ensuring business continuity and data integrity.
- Led deployment of IBS ERP platform for field force, accounting, and distribution operations - coordinating vendor integration, configuration, and user adoption to accelerate digital transformation.
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Assistant IT Manager - Enterprise Infrastructure & Service Delivery
Adcock Ingram Healthcare Pvt. Ltd | Mumbai (Reporting to Bangalore & South Africa) · Jan 2013 – Jan 2015
- Managed enterprise IT infrastructure spanning 180+ endpoint devices (desktops, laptops, Cisco VOIP phones) across multi-geography operations (Mumbai-Bangalore-South Africa).
- Architected a secure, redundant server room environment encompassing MPLS, PRI lines, Cyberoam Firewall, Access Control, and Precision AC - delivering 99%+ infrastructure uptime.
- Governed LAN/WAN, VPN, Cisco switching/routing, and MPLS connectivity with Airtel and TATA circuits, ensuring resilient network performance across all branch and field operations.
- Led end-to-end infrastructure relocation with zero business disruption - recognised with the Adcock Ingram IT Excellence Award for outstanding project delivery.
- Managed vendor negotiations, AMC contracts, and IT budgeting for hardware, software, and telecom services - optimising procurement costs while maintaining enterprise SLA commitments.
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IT Manager - Infrastructure, ERP & Network Operations
Ciron Drugs · Jan 2012 – Jan 2013
- Led full-scope IT infrastructure design and operations for a pharmaceutical plant - covering LAN/WAN, Windows Server, Active Directory, IBM x3650 M3, and ERP systems (Integron & Trio).
- Delivered a 20km wireless P2P network deployment and ERP (Trio) rollout - transforming plant connectivity and business process automation under budget and on schedule.
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IT Administrator - Multi-Site Infrastructure & Operations (4 Locations)
Podar Education Network · Jan 2011 – Jan 2012
- Governed multi-site IT operations across 4 locations (Jaipur, Nagpur, Vadodara, HO) - overseeing IAM (Active Directory), Windows Server infrastructure, and enterprise application support.
- Architected LAN/WAN network infrastructure, Domain Controllers, and endpoint environments - enabling standardised, policy-driven IT operations across all campuses.
- Established IT governance frameworks including SOPs, security policies, asset management, and compliance documentation, laying the foundation for scalable IT operations.
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Desktop / Network Engineer - Critical Infrastructure & Field Operations
Tarapur Atomic Power Station & Concept & Classic Computers · Jan 2007 – Jan 2011
- Delivered IT infrastructure support in a nuclear power plant environment - managing desktop systems, network devices, IP addressing, video conferencing, and patch panel infrastructure under high-compliance, mission-critical standards.
Skills 0 proven through work
Also works with
NVR System MonitoringNAS Storage ManagementPhysical Security OperationsSoftware UninstallationMoxa Device ManagementModbus Protocol KnowledgeIndustrial Control Systems SecuritySiemens Systems KnowledgeSystem HardeningFile System AutomationPowerShell ScriptingPhysical Security HardeningPolycom Device UsageEmergent AI UsageLinksys Router ManagementAcronis Backup UsageMoxa Switch ManagementSiemens Systems UsageFire Alarm Systems AuditingCCTV System AuditingEasy Index UsageEmail System ManagementNOC OperationsBiometric System OperationAV OperationsApplication MaintenanceStakeholder ManagementRemote AccessConflict Resolution in TeamsClient FocusProject ConceptualizationProject TrackingContingency PlanningSolution ImplementationOperations ManagementConsultative SellingRBAC Module DevelopmentDaily Operational ReportingAnalytical Report CreationInvoice ProcessingData SortingCloud ComputingPrompt EngineeringResource AllocationAI Solution ImplementationEquipment SourcingCompliance ManagementRoot Cause AnalysisPLC AutomationSCADA Systems ManagementWindows Server AdministrationData PersistenceSecurity Finding DocumentationSecurity Policy ApplicationInventory ManagementSecurity ArchitectureBuilding Safety SystemsInternal Audit ExecutionCCTV System IntegrationFile Upload HandlingTeamworkTeam CommunicationContent WritingStakeholder Communication AdaptationIT Service ManagementEmployee Training & DevelopmentTechnical Feasibility AssessmentProduct Launch CoordinationTicket ManagementProjector OperationVirtual Meeting Platform ManagementHardware TroubleshootingCustomer ServiceDispute ResolutionImpact AnalysisCustomer Satisfaction AnalysisProject Status CommunicationBrief Clarification and RescopingRisk and Controls AssessmentProject Architecture PlanningSOP AdherenceDelegation and Work AllocationWork Planning and PrioritizationFull-stack DevelopmentToken GenerationMongoDBCloudflare UsageREST API Endpoint DevelopmentRazorPay IntegrationPayment Gateway IntegrationBuilding Web ApplicationsEmail Sending IntegrationVersion Control with GitHubData Repetition PreventionAutomated Report GenerationAI Workflow AutomationAzure DeploymentGoogle Cloud PlatformChatGPT UsageClaude UsageAI Tools UsageLoad Balancer ConfigurationNetwork File SharingOperating System UpdateUser ProvisioningInfrastructure ManagementTime-Based Access ControlNetwork Performance OptimizationRouter ConfigurationProcurement ManagementTwo-Factor Authentication ImplementationSecure Data HandlingSystem AnalysisTechnical R&D and Spike InvestigationDomain ManagementData Backup ManagementAudit Report ReviewSoftware Quality AssuranceSwitch ConfigurationTechnical DocumentationDevice ManagementVendor CoordinationMalware DetectionPatch ManagementCybersecurity FundamentalsProblem SolvingTechnical Solution DesignMicrosoft ExcelSAP IntegrationAPI IntegrationTask AutomationGeneral ScriptingCron Job SchedulingCross-Departmental CoordinationDocument ManagementProject ExecutionIssue EscalationTechnical TroubleshootingTechnical Content CreationSOP DevelopmentProduct Training DeliverySystem AdministrationRequirements AnalysisNetwork SecurityWindows Services ManagementEndpoint Security ImplementationActive Directory ManagementCustomer Issue ResolutionTechnical Training DeliveryTeam LeadershipFeature & Setting ConfigurationSoftware InstallationServer Infrastructure AnalysisEffective CommunicationPlatform License Management
Proof of Work
Proof of Work
rahul shares this with people who ask. You'll hear back either way.
Education
Certification, Solutions Architect - Associate
AWS Certifications · NaN
Certification, Certified Network Associate
Cisco
Certification, Certified System Administrator
Microsoft
Master of Science (M.Sc.), Enterprise Network & Security Management
Mahatma Gandhi University
Post Graduate, Cyber Security
Asian School, Pune
Projects
Contact details
Contact details
rahul shares this with people who ask. You'll hear back either way.
What drives their work
The Architect
Designs and constructs robust systems that ensure seamless operation and security.
rahul's superpower
You excel at designing and implementing comprehensive, resilient technical solutions, often automating complex processes from scratch.
How rahul works
You are best suited for roles that require designing, implementing, and maintaining robust technical systems and security frameworks.
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