RA

Rahul Alex Joshy

I’m Rahul Alex Joshy, a Customer Support Engineer at APTEAN, where I blend my ambition and accountability to deliver exceptional service. My approachable and assertive nature helps me connect with customers, ensuring that their needs are met with autonomy and care. I thrive in problem-solving environments, always ready to tackle challenges head-on and drive solutions that make a difference.

Contact details — on requestProof of Work — on request

Experience

A

Customer Support Engineer

APTEAN · Aug 2022 – Present

Not yet confirmed
  • Closed 1300+ customer cases with an SLA of 99.6% and a CSAT score of 98.3%.
  • Provided technical support to international clients across various time zones.
  • Prepared and maintained support and technical documentation.
  • Experience with ticket management systems (Salesforce).
  • Worked on SaaS platforms and cloud technologies.
  • Conducted ERP testing, bug identification, product suggestions, and database restoration.

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Education

MBA, Accounting and Finance

Christ University, Bangalore · 2020 — 2022

Bachelor's, BCOM

St Aloysius (Autonomous) College, Mangalore · 2016 — 2019

Pre-University Course (PUC), Commerce

Marygiri Senior Secondary School · 2014 — 2016

Secondary School Leaving Certificate (SSLC), N/A

Marygiri Senior Secondary School · 2012 — 2014

Projects

Financial Modelling and Valuation of Two Unlisted MSMEs Using Excel Model

May-June 2021

Deposit Insurance Coverage – A study in the context of the Indian Banking System

June 2021 - Feb 2022

Inventory Manager for ARRA Designs

Jan – Feb 2020

Contact details

Contact details

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