Raghav Sharma

I am Raghav Sharma, a Customer Support Manager at Peepul Tree with five years of experience in fostering accountability and ambition within my team. I believe in leading with approachableness and assertiveness, creating an environment where autonomy thrives, and everyone feels empowered to contribute. My commitment to our customers drives my passion for crafting exceptional support experiences.

Experience

Industry expert and advisor

Jai Narain Vyas University (JNVU), Jodhpur · Sep 2024 – Present

Not yet confirmed

• Advisor and expert for IIC-JNVU.

Industry expert and Advisor

MBM Engineering College, Jodhpur · Aug 2023 – Present

Not yet confirmed

• External Advisor and committee member for Entrepreneurship and Incubation Cell, MBM UNIVERSITY.

Founder

Skillonation Edtech · May 2022 – Present

Not yet confirmed

T

Director

The stem gurukul · Apr 2018 – Present

Not yet confirmed

P

Customer Support Manager

Peepul Tree · Nov 2025 – Mar 2026

Not yet confirmed

• Managed high-volume customer support operations.
• Led issue resolution and team performance improvement.
• Implemented SOPs and workflow enhancements.

T

Founder & Operations Lead

Travel Never Ends · Jul 2024 – Oct 2025

Not yet confirmed

• Founded a group travel venture.
• Managed the entire customer lifecycle from lead generation to trip execution.
• Oversaw logistics, vendor management, and trip planning.

E

Customer Success Executive

Educational Initiatives · Mar 2023 – Apr 2024

Not yet confirmed

• Managed customer onboarding using Zoho CRM.
• Handled multi-channel customer support.
• Collaborated with teams to resolve issues.

L

Customer Service Agent

lastminute.com · Mar 2022 – Mar 2023

Not yet confirmed

• Managed booking support and customer queries for travel services.
• Delivered real-time issue resolution and maintained high CSAT scores.

M

Tour Leader & Travel Consultant

Muddietrails · Apr 2020 – Nov 2021

Not yet confirmed

• Led weekend group travel operations.
• Managed logistics planning and on-ground coordination for group trips.

Chief product developer

Codevidhya · Aug 2019 – Dec 2019

Not yet confirmed