Ragalla Kalyan

Ragalla Kalyan

+•• ••••• •••••••••••@•••••.com

2 yrs

As an Associate with two years of experience, I approach my work with a determined and organized mindset, always striving for accountability in my contributions. I thrive in collaborative environments, leveraging my insightful perspective and empathetic nature to foster strong team dynamics and achieve shared goals.

  • Hyderabad
  • Open to Hyderabad · Chennai · Bangalore
  • Remote, Hybrid, On-site

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Skills

Claimed

Goal setting (defining key results)Team Norms and Working AgreementsDaily Operational ReportingMeeting FacilitationTask SchedulingTime ManagementWork Planning and PrioritizationApproval ManagementBusiness Change Request ManagementTaking OwnershipWaterfall MethodologyAPI Integration

Proof of Experience

Tech Mahindra

Associate

Tech Mahindra · Jan 2025 – Jan 2026

  • Strengthened the B2B telecom CRM platform by enabling seamless customer data retrieval, consolidated account visualization, and efficient service resolution within the existing system
  • Served as Business Analyst and POC; identified operational data gaps and converted them into structured business requirements.
  • Applied Business Process modeling to analyse AS-IS B2B telecom account-handling workflows and designed a TO-BE process aimed to support faster service resolution.
  • Supported requirements clarification and cross-functional coordination by communicating customer needs to internal teams and clarifying operational details to support issue resolution.
  • Authored user stories with acceptance criteria; managed product backlog and sprint backlog prioritization in JIRA.
  • Applied MoSCOW and FURPS prioritization techniques; tracked progress via Burndown charts and facilitated Sprint Review and Retrospective ceremonies.
  • Facilitated proactive risk identification sessions and maintained the project risk register, successfully mitigating transition risks during platform optimization cycles.
  • Coordinated with cross-functional teams and communicate customer's requirements, clarify service requests, and support resolution of business account concerns.

Sales Advisor

247.Ai · Jan 2024 – Jan 2025

  • Improved e-commerce fulfilment process by enhancements using real-time inventory synchronization and smart pickup workflows to improve stock visibility, reduce stock-related order cancellations, and support higher sales conversion and revenue growth.
  • Gathered requirements using structured elicitation techniques; prepared comprehensive Business Requirements Document (BRD).
  • Translated BRD into Functional Requirements Document (FRD); collaborated with the technical team to prepare the System Requirements Specification (SRS).
  • Created UML diagrams (use case, activity, flow) and wireframes using MS Visio, Balsamiq, and Axure.
  • Created and maintained Requirements Traceability Matrix (RTM) throughout the project lifecycle.
  • Modelled end-to-end BOPIS workflows, covering order reservation, pick-pack-ready stages, pickup notifications, and authorized pickup verification to clarify system behaviour and operational responsibilities.
  • Defined acceptance criteria and UAT scenarios for inventory updates, payment failures, and pickup verification to validate alignment with business requirements.
  • Collaborated with business and technical stakeholders to review requirements, resolve ambiguities, and coordinate formal sign-offs on BRD and SRS documents before development.

Proof-of-Work

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Proof of Education

Bachelor of Technology (B.Tech), Electronics and Communication Engineering

CMR INSTITUTE OF TECHNOLOGY - Hyderabad · 2020 — 2024

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