Pushpender

Open to

India

Work style

On-site

Contact details — on requestProof of Work — on request

Experience

Voice process and handling chats and emails

Sony India Pvt. Ltd. · Apr 2021 – Dec 2023

Not yet confirmed

Voice process (first 6th month)
Handling the daily basis live chat of the customers (providing the solution over the live chat)
Escalate the cases to the higher management.
Create service and demo requests.
E-mail handling.
Product troubleshooting.
Team Support.

Skills 0 proven through work

Also works with

Quick ThinkingSolution StructuringCustomer ServiceIssue EscalationCustomer EducationCustomer Issue ResolutionTechnical TroubleshootingTechnical Issue DetectionListening AttentivelyEmail Correspondence ManagementComplaint Resolution via Written ChannelsTelephone Communication

Proof of Work

Pushpender shares this with people who ask. You'll hear back either way.

Education

Bachelor, Computer Applications

Indira Gandhi National Open University (IGNOU)

Diploma, Information Technology Enabled Service End Management

Ambedkar Institute of Technology

Secondary School, Secondary Education

CBSE Board

Contact details

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Claude ChatGPT Perplexity

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