Priya Srivastava

As a highly organized and self-disciplined professional, I approach my work with meticulous attention to detail and a strong drive for excellence. I am committed to fostering effective relationships and implementing logical, principled solutions that uphold high standards and contribute to ideal outcomes within administrative frameworks.

Experience

Relationship Manager (Administration)

Axis Institute of Higher Education · Oct 2018 – Oct 2020

Not yet confirmed

• Partnered with Engineering, Academic and Administrative teams to gather stakeholder requirements, coordinate resolutions and maintain smooth business operations.
• Maintained and validated departmental records and documentation across multiple departments, supporting data quality, consistency, integrity and data validation.
• Coordinated cross-functional communication and supported process improvement through structured documentation and accurate reporting.

Relationship Manager

Axis Institute of Higher Education · Oct 2018 – Oct 2020

Not yet confirmed

• Collaborated with Engineering, Academic, and Administrative departments to gather business requirements, resolve operational issues, and support data-driven decision-making across multiple functions.
• Maintained, validated, and managed departmental records, ensuring data accuracy, consistency, and integrity while supporting reporting, documentation, and process improvement initiatives.
• Generated periodic reports and analysed operational data to monitor departmental performance, identify trends, and support management decision-making.
• Coordinated with cross-functional stakeholders to streamline administrative workflows, improve operational efficiency, and ensure timely issue resolution.
• Managed documentation and data records while ensuring compliance with institutional policies and maintaining high standards of data quality.

Key Accounts Manager (KAM)

IndusInd Bank · Jul 2018 – Oct 2018

Not yet confirmed

• Managed key client portfolios, analyzed client needs and collaborated across teams to resolve account and product issues.
• Tracked and analyzed client portfolio data in Excel using Pivot Tables and lookup functions to prepare reports, identify trends and support KPI/performance monitoring.
• Provided data-informed recommendations to support customer retention and cross-sell strategy.

Key Account Manager

IndusInd Bank · Jul 2018 – Oct 2018

Not yet confirmed

• Managed a portfolio of retail and corporate clients, ensuring high levels of customer satisfaction and relationship management.
• Analysed customer financial data and account activity to identify business opportunities and improve customer retention.
• Prepared and maintained reports using Microsoft Excel to monitor account performance and support business decisions.
• Collaborated with cross-functional teams to resolve customer issues and streamline operational processes.
• Ensured accuracy of customer records while maintaining compliance with banking policies and regulatory guidelines.
• Assisted in tracking key performance metrics and preparing periodic MIS reports for management review.
• Identified customer requirements and recommended suitable banking products based on financial analysis and business needs.
• Maintained data accuracy through regular verification, reconciliation, and documentation of customer information.
• Delivered timely support to clients while achieving service quality and operational efficiency targets.

A

Customer Service Officer / Teller

Axis Bank Ltd. · Oct 2015 – Jun 2017

Not yet confirmed

• Handled financial and transactional data with high accuracy, identified reporting discrepancies and supported data quality and auditing activities.
• Built and maintained Excel-based MIS reports and reconciliation sheets using Pivot Tables and VLOOKUP to monitor transaction volumes, performance metrics and anomalies.
• Maintained accurate operational documentation and data integrity during high-volume banking operations, including Head Cashier responsibilities during demonetisation.

Customer Service Officer

Axis Bank Limited · Oct 2015 – Jun 2017

Not yet confirmed

• Managed customer account information, ensuring data accuracy, validation, and compliance with banking policies and regulatory requirements.
• Prepared and maintained operational reports using Microsoft Excel to support branch performance monitoring and business decision-making.
• Performed data verification and reconciliation of customer transactions, identifying and resolving discrepancies to maintain data integrity.
• Analysed customer account data and transaction patterns to provide timely support and improve service quality.
• Maintained accurate documentation and customer records, ensuring completeness, consistency, and regulatory compliance.
• Collaborated with cross-functional teams to streamline operational workflows and enhance process efficiency.
• Assisted in generating MIS reports and tracking key operational metrics for branch management.
• Supported account opening, KYC verification, and document validation while maintaining high standards of data quality.
• Delivered customer service by analysing customer requirements and providing appropriate banking solutions.
• Contributed to process improvement initiatives by identifying operational bottlenecks and recommending workflow enhancements.
• Managed high-volume banking transactions with a strong focus on accuracy, attention to detail, and compliance.