PR

Priyanka rajesh mali

Panvel

As an Associate at Wipro LTD, I thrive in collaborative environments where empathy and kindness steer our interactions. My calm demeanor and reliability allow me to build strong relationships, fostering a space where everyone's voice is valued and respected. I believe that a supportive team is the foundation of any successful project, and I strive to contribute positively to our collective goals.

Open to

Navi Mumbai · Mumbai

Work style

hybrid

Availability

Available in 30 days

Contact details — on requestProof of Work — on request

Experience

W

Associate

Wipro LTD · Present

Not yet confirmed
  • Delivered end-to-end customer support to healthcare professionals.
  • Handled approximately 60 inbound calls daily.
  • Ensured adherence to Average Handling Time (AHT) targets.
  • Interpreted complex claim details and communicated them clearly.
  • Maintained professionalism and confidentiality with sensitive data.
  • Supported process improvement initiatives.
  • Achieved key performance indicators including Quality Scores, First Call Resolution, Schedule Adherence, and CSAT metrics.
J

Summer Intern

JSW · Present

Not yet confirmed
  • Supported core HR functions such as recruitment and onboarding.
  • Assisted in sourcing and shortlisting resumes.
  • Coordinated apprentice hiring drives and managed communications.
  • Organized HR documentation and activities.
  • Gained experience in a Shared Services HR model.

Skills 0 proven through work

Also works with

Meeting FacilitationRandom Sampling Quality ChecksWorkflow CoordinationStakeholder Communication AdaptationHiring Documentation ManagementStakeholder InterviewingPayroll SupportHR Operations AdministrationIssue EscalationPresenting BenefitsTelephone Communication

Proof of Work

Proof of Work

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Education

Masters, MBA (HR)

Vijay Patil School of Management · 2024 — 2026

Bachelors, B.M.S (HR)

Changu Kana Thakur College · 2019 — 2022

Higher Secondary, HSC

V.K College · 2019

Secondary, SSC

Mahatma School of Academic and Sports · 2017

Contact details

Contact details

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