Priyanka Mistry
Service Desk Analyst · Kolkata, West Bengal, India
I am a dedicated technical customer support specialist, driven by a commitment to understanding user needs and delivering precise, high-quality solutions. My empathetic approach, combined with a diligent pursuit of mastery, ensures I take full accountability for resolving complex issues and continuously enhancing the user experience.
Experience
Customer Support Specialist – Technical (Vyncs GPS device )
Agnik International Private Ltd · Jan 2025 – Present
- Responsible for resolving customer inquiries and technical issues through chat and ticketing systems.
- Performed device resets, troubleshooting, and customer account management to ensure smooth operations.
- Monitored, modified, and updated ticket responses to maintain accuracy and timely resolutions.
- Handled live chats professionally, providing clear communication and effective problem-solving.
- Ensured high-quality customer experience with a focus on efficiency and satisfaction.
Service Desk Analyst
Teleperformence · Aug 2022 – Feb 2024
- Resolved customer inquiries and technical issues via chat and ticketing systems, ensuring timely and accurate resolutions.
- Performed device troubleshooting, resets, and account management to support smooth operations.
- Maintained ticket accuracy and SLA compliance while handling live chats professionally.
- Focused on delivering efficient solutions and a high-quality customer experience.
Customer Service Specialist
AcuittyTech · Aug 2022 – Feb 2024
- Salesforce, L2, Gscope, Atom, Jira, and Editorial for
- enhanced item management and account onboarding.
- Managed and responded to seller inquiries
- Handled email correspondence while gathering necessary information.
Walmart Seller Support
AcuittyTech · Aug 2022 – Feb 2024
- Managed item setup, inventory updates, and catalogue maintenance for Walmart sellers.
- Assisted with account onboarding, seller verification, and compliance processes.
- Handled disputes and escalations related to orders, listings, and payments.
- Updated and corrected product attributes and category data to ensure accuracy.
- Collaborated with the delivery and transport departments to resolve shipment and delivery-related issues.
- Provided detailed, prompt, and professional email communication to ensure seller satisfaction.
Reliance Jio inbound voice
Teleperformence · Jan 2020 – Sep 2020
- Provided exceptional inbound telephone support to Reliance Jio customers with professionalism and empathy.
- Resolved customer issues efficiently, including technical, billing, and account-related concerns.
- Developed strong analytical and communication skills to understand and interpret customer needs accurately.
- Offered clear and detailed guidance to ensure customer satisfaction and smooth resolution of queries.
Customer Service Analyst
Reliance Jio · Jan 2020 – Sep 2020
- Delivered high-quality inbound telephone support to Reliance Jio customers with professionalism and empathy.
- Resolved a wide range of technical, billing, and account-related issues efficiently while ensuring customer satisfaction.
- Demonstrated strong analytical and communication skills to understand customer needs and provide clear, accurate guidance for effective issue resolution.
Skills 0 proven through work
Also works with
Proof of Work
Proof of Work
Priyanka shares this with people who ask. You'll hear back either way.
Education
High School Diploma
Swami Vivekananda Subharti University, Meerut
Contact details
Contact details
Priyanka shares this with people who ask. You'll hear back either way.
Ask about this candidate
AI responses may contain errors. Proof status and source information are provided by Proof of Skill.
A Proof CV — one profile, kept current, with the proof attached. Back to the portal