PC
priya chawla
India
Contact details — on requestProof of Work — on request
Experience
B
BRE Senior Analyst - Business Operations
Better Real Estate [Better.com] Corporation · Nov 2025 – Jun 2026
- Spearheaded day-to-day business operations, ensuring process efficiency, quality, and adherence to Service Level Agreements (SLAs).
- Supervised and mentored a team of 11 analysts, driving productivity, performance, and continuous professional development.
- Improved operational efficiency by 20% through workflow optimization, process standardization, and implementation of quality control measures.
- Analyzed operational data to identify trends, uncover improvement opportunities, and support strategic business decisions.
- Designed and maintained interactive dashboards and KPI reports, enabling data-driven decision-making and performance tracking.
- Conducted regular quality audits to improve process accuracy, reduce turnaround time, and ensure compliance with operational standards.
- Collaborated with cross-functional teams, including Marketing, Sales, Product, and Operations, to streamline workflows and enhance business outcomes.
- Presented performance metrics, operational insights, and strategic recommendations to senior leadership and key stakeholders.
- Identified automation opportunities that reduced manual effort, improved efficiency, and lowered operational costs.
- Supported forecasting, capacity planning, and resource allocation using data analysis and business insights.
- Ensured compliance with organizational policies, quality standards, and operational guidelines while driving continuous improvement initiatives.
B
BRE Customer Experience Analyst
Better Real Estate [Better.com] Corporation · Jun 2021 – Nov 2025
- Served as the primary point of contact for qualified ("warm") customers seeking mortgage pre-approval, delivering a seamless customer experience throughout the home-buying journey.
- Coordinated with customers, real estate agents, and partner brokerages to facilitate successful real estate referrals and ensure timely engagement.
- Collaborated closely with Mortgage, Real Estate, and Partner Operations teams to ensure efficient communication and smooth workflow execution.
- Built and maintained strong relationships with partner brokerages, internal stakeholders, and cross-functional teams to enhance customer satisfaction and operational performance.
- Resolved customer and agent queries, handled escalations, and ensured adherence to service level agreements (SLAs) while maintaining high service quality.
- Worked in a dynamic shift-based operational environment, supporting multiple stages of the customer home-buying journey and adapting to changing business priorities.
E
Business Development Executive
Extra marks Education Pvt. Ltd · Oct 2020 – Apr 2021
- Drove business growth by identifying and acquiring new customers through proactive sales and business development initiatives.
- Built and nurtured relationships with prospective clients to generate new business opportunities and expand the customer base.
- Conducted cold calls, follow-ups, and outbound sales activities to qualify leads and schedule meetings with potential customers.
- Counseled students and parents across North, East, and West India on educational solutions, explaining product features and learning benefits.
- Delivered personalized product demonstrations and consultations, helping customers make informed purchasing decisions.
Deputy Manager
ICICI Bank · May 2019 – Oct 2020
- Managed relationships with NRI customers, understanding their financial needs and recommending suitable banking products and services.
- Achieved sales targets by promoting banking, investment, and wealth management solutions to NRI clients.
- Demonstrated in-depth knowledge of banking products, ensuring customers received accurate financial guidance and personalized solutions.
- Scheduled and conducted meetings with NRI clients to identify opportunities for cross-selling and upselling banking products.
- Generated new business opportunities through client referrals, networking, and proactive lead generation activities.
- Built and maintained long-term client relationships to enhance customer satisfaction, retention, and portfolio growth.
- Maintained accurate customer records and sales reports while monitoring portfolio performance and achieving business objectives.
Skills 0 proven through work
Also works with
Work EfficiencyTeamworkTransparent CommunicationSpeaking ClearlyTechnical Knowledge SharingAdaptabilityOn-time DeliveryOrganizationAttention to DetailStrategic PlanningWork Planning and PrioritizationBrand MarketingCustomer Satisfaction AnalysisCustomer Retention and Churn PreventionProblem SolvingFinding Customer NeedsCustomer Relationship BuildingProcess ImprovementPerformance Feedback ConversationsPerformance Management AnalyticsEmployee Training & DevelopmentSoftware Quality AssuranceTeam SupervisionIssue EscalationCommunication with ColleaguesCustomer ServiceBusiness Growth StrategyCross-Departmental CoordinationCustomer Journey MappingDelegation and Work AllocationOperations ManagementCustomer Issue Resolution
Proof of Work
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Education
PGDM, Master of Business Administration (MBA) – Marketing
India School of Business Studies
Bachelor's, Computer Application
University of Kota
Contact details
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