PC

priya chawla

India

Contact details — on requestProof of Work — on request

Experience

B

BRE Senior Analyst - Business Operations

Better Real Estate [Better.com] Corporation · Nov 2025 – Jun 2026

Not yet confirmed
  • Spearheaded day-to-day business operations, ensuring process efficiency, quality, and adherence to Service Level Agreements (SLAs).
  • Supervised and mentored a team of 11 analysts, driving productivity, performance, and continuous professional development.
  • Improved operational efficiency by 20% through workflow optimization, process standardization, and implementation of quality control measures.
  • Analyzed operational data to identify trends, uncover improvement opportunities, and support strategic business decisions.
  • Designed and maintained interactive dashboards and KPI reports, enabling data-driven decision-making and performance tracking.
  • Conducted regular quality audits to improve process accuracy, reduce turnaround time, and ensure compliance with operational standards.
  • Collaborated with cross-functional teams, including Marketing, Sales, Product, and Operations, to streamline workflows and enhance business outcomes.
  • Presented performance metrics, operational insights, and strategic recommendations to senior leadership and key stakeholders.
  • Identified automation opportunities that reduced manual effort, improved efficiency, and lowered operational costs.
  • Supported forecasting, capacity planning, and resource allocation using data analysis and business insights.
  • Ensured compliance with organizational policies, quality standards, and operational guidelines while driving continuous improvement initiatives.
B

BRE Customer Experience Analyst

Better Real Estate [Better.com] Corporation · Jun 2021 – Nov 2025

Not yet confirmed
  • Served as the primary point of contact for qualified ("warm") customers seeking mortgage pre-approval, delivering a seamless customer experience throughout the home-buying journey.
  • Coordinated with customers, real estate agents, and partner brokerages to facilitate successful real estate referrals and ensure timely engagement.
  • Collaborated closely with Mortgage, Real Estate, and Partner Operations teams to ensure efficient communication and smooth workflow execution.
  • Built and maintained strong relationships with partner brokerages, internal stakeholders, and cross-functional teams to enhance customer satisfaction and operational performance.
  • Resolved customer and agent queries, handled escalations, and ensured adherence to service level agreements (SLAs) while maintaining high service quality.
  • Worked in a dynamic shift-based operational environment, supporting multiple stages of the customer home-buying journey and adapting to changing business priorities.
E

Business Development Executive

Extra marks Education Pvt. Ltd · Oct 2020 – Apr 2021

Not yet confirmed
  • Drove business growth by identifying and acquiring new customers through proactive sales and business development initiatives.
  • Built and nurtured relationships with prospective clients to generate new business opportunities and expand the customer base.
  • Conducted cold calls, follow-ups, and outbound sales activities to qualify leads and schedule meetings with potential customers.
  • Counseled students and parents across North, East, and West India on educational solutions, explaining product features and learning benefits.
  • Delivered personalized product demonstrations and consultations, helping customers make informed purchasing decisions.
ICICI Bank

Deputy Manager

ICICI Bank · May 2019 – Oct 2020

Not yet confirmed
  • Managed relationships with NRI customers, understanding their financial needs and recommending suitable banking products and services.
  • Achieved sales targets by promoting banking, investment, and wealth management solutions to NRI clients.
  • Demonstrated in-depth knowledge of banking products, ensuring customers received accurate financial guidance and personalized solutions.
  • Scheduled and conducted meetings with NRI clients to identify opportunities for cross-selling and upselling banking products.
  • Generated new business opportunities through client referrals, networking, and proactive lead generation activities.
  • Built and maintained long-term client relationships to enhance customer satisfaction, retention, and portfolio growth.
  • Maintained accurate customer records and sales reports while monitoring portfolio performance and achieving business objectives.

Skills 0 proven through work

Also works with

Work EfficiencyTeamworkTransparent CommunicationSpeaking ClearlyTechnical Knowledge SharingAdaptabilityOn-time DeliveryOrganizationAttention to DetailStrategic PlanningWork Planning and PrioritizationBrand MarketingCustomer Satisfaction AnalysisCustomer Retention and Churn PreventionProblem SolvingFinding Customer NeedsCustomer Relationship BuildingProcess ImprovementPerformance Feedback ConversationsPerformance Management AnalyticsEmployee Training & DevelopmentSoftware Quality AssuranceTeam SupervisionIssue EscalationCommunication with ColleaguesCustomer ServiceBusiness Growth StrategyCross-Departmental CoordinationCustomer Journey MappingDelegation and Work AllocationOperations ManagementCustomer Issue Resolution

Proof of Work

Proof of Work

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Education

PGDM, Master of Business Administration (MBA) – Marketing

India School of Business Studies

Bachelor's, Computer Application

University of Kota

Contact details

Contact details

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