Prem Bisht

As a dedicated member of the Customer Happiness Team, I approach my work with diligence and a strong sense of accountability, always striving for mastery in resolving customer needs. My ambition drives me to continuously improve processes and deliver exceptional service, embracing autonomy to find the best solutions with a relaxed yet empathetic approach.

Experience

U

Customer Happiness Team

Urbanic · Aug 2025 – Apr 2026

Not yet confirmed

• Reviewed customer requests for product returns submitted through various channels.
• Managed returns typically requested due to issues such as stains on the product, dirt or signs of use, damage or defects upon delivery, or incorrect or mismatched items.

Customer Happiness Team

Lenskart · Mar 2024 – Jul 2025

Not yet confirmed

• Developed and implemented a streamlined process for gathering business requirements, reducing project timeline.
• Updated powers of order according to prescriptions described by doctors.
• Built and maintained relationships with customers.
• Increased productivity.
• Ensured client satisfaction based on their query.
• Collaborated with other team members to increase productivity.

F

Customer Service Specialist (Operations)

Ferns N Petals · Mar 2023 – Jan 2024

Not yet confirmed

• Prepared and served a variety of beverages with precision and creativity, consistently meeting or exceeding quality standards, and receiving compliments for latte art and presentation.
• Assisted project managers in planning and executing various projects, ensuring adherence to project timelines and deliverables.
• Allocated online orders to partners for timely product delivery based on requirements.