PS

Praveena Shivaraj

Hyderabad

I am a dedicated Customer Success Manager at Elated Butterfly Private Limited in Hyderabad, where my ambition and collaborative spirit enable me to foster strong relationships with clients. With a commitment to accountability and flexibility, I thrive on challenges and strive to deliver exceptional outcomes that align with both customer needs and company goals.

Open to

Hyderabad

Work style

remote, hybrid

Contact details — on requestProof of Work — on request

Experience

E

Customer Success Manager

Elated Butterfly Private Limited, Hyderabad · Dec 2023 – Present

Not yet confirmed
  • Led end-to-end client onboarding for new customers, reducing onboarding time and accelerating time-to-value.
  • Delivered structured product training sessions, improving feature adoption and platform usage.
  • Served as the primary point of contact for clients, building long-term relationships.
  • Monitored customer usage data and tracked KPIs to identify gaps and upsell opportunities.
  • Conducted regular client check-ins, proactively addressing issues before escalation.
  • Improved customer satisfaction and retention by resolving issues quickly.
  • Partnered with product, tech, and internal teams to relay customer feedback.
  • Supported renewals and expansion opportunities by demonstrating ongoing value and ROI.
E

Human Resource Executive

Elated Butterfly Private Limited, Hyderabad · Feb 2021 – Nov 2023

Not yet confirmed
  • Managed full-cycle recruitment from manpower planning to onboarding.
  • Partnered with hiring managers to define requirements and timelines.
  • Created and optimized job descriptions.
  • Sourced candidates via LinkedIn, job portals, referrals, and databases.
  • Conducted resume screening and initial interviews.
  • Coordinated interviews and feedback consolidation.
  • Handled offer rollout, salary negotiations, and candidate closures.
  • Managed background verification, documentation, and onboarding.
  • Maintained recruitment data in HRMS.
  • Delivered a positive candidate experience.

Skills 0 proven through work

Also works with

Customer Behavior AnalysisInitial Candidate Phone ScreeningCandidate Sourcing via Social MediaHigh-Volume RecruitingWorking Under PressureWork Planning and PrioritizationHR Operations AdministrationMicrosoft ExcelPeople ManagementProduct DemonstrationsMentoring and Peer CoachingIssue EscalationTechnical TroubleshootingTelephone CommunicationFinding Customer NeedsGap AnalysisUpselling and Cross-Selling

Proof of Work

Proof of Work

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Education

Postgraduate, MBA / PGDM

ICBM – School of Business Excellence, Hyderabad · 2020

Links

LinkedIn

linkedin.com/in/praveena-padigomula-0a6b92134

Contact details

Contact details

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