PM

Peer MohminMushtaq

As a Technical Support Analyst, I pride myself on my meticulous and diligent approach, ensuring accountability and compliance in every solution I provide. My reliable nature, coupled with a logical yet idealistic drive, empowers me to deliver thorough and effective support.

Work style

Remote

Availability

Available in 45 days

Contact details — on requestProof of Work — on request

Experience

P

Technical Support Analyst – MXM POS

Priority Commerce · Apr 2026 – Present

Not yet confirmed
  • Deliver Level 2 (L2) technical support for B2B merchants running the MXM POS ecosystem, resolving critical software, hardware, and system architecture blocks.
  • Diagnose and resolve hardware peripheral issues involving Star Micronics printers, digital scanners, cash drawers, and terminal monitors.
  • Configure semi-integrated payment environments by troubleshooting connectivity and communication protocols on PAX and Dejavoo payment terminals.
  • Guide clients through advanced network architecture setups, including IP mapping, local subnet isolation, and troubleshooting connectivity drops.
  • Train and educate merchants on cloud-based Back Office (BO) administration, including database updates, modifier rules, inventory sync, and permission management.
  • Manage seamless merchant onboarding pipelines, executing credentialing, secure password deployment, and initial app provisioning.
  • Troubleshoot end-of-day financial reporting discrepancies, walking merchants through credit card batch settlements, drawer shift closures, and data reconciliations.
  • Interface directly with engineering and product squads to escalate unresolved software anomalies, ensuring business continuity for high-volume merchants.)
D

Customer Service Representative

DNA Growth · Jul 2025 – Apr 2026

Not yet confirmed
  • Handled inbound and outbound calls addressing patient inquiries related to medical tests, appointments, and reports in a professional and empathetic manner.
  • Scheduled, confirmed, and coordinated patient appointments while ensuring accuracy and adherence to UK healthcare protocols.
  • Provided clear information to patients regarding test procedures, timelines, and follow-ups, ensuring a positive patient experience.
  • Maintained patient records and ensured confidentiality in compliance with UK healthcare data protection and privacy standards.
  • Collaborated with medical staff and internal teams to resolve patient concerns efficiently and support smooth clinical operations.
Q

Research Analyst

QBC.ai · Jul 2023 – Dec 2024

Not yet confirmed
  • Managed end-to-end background verification processes across the USA and Australia, including identity, employment, education, and criminal history checks.
  • Handled client onboarding, stakeholder communication, and customer support, ensuring timely resolution of queries and high client satisfaction.
  • Resolved customer disputes and service tickets by collaborating with internal teams and escalating issues professionally when required.
  • Trained and guided junior analysts, contributing to improved team efficiency and productivity.
  • Coordinated with law enforcement agencies and analyzed public records to prepare detailed verification and risk assessment reports.

Skills 0 proven through work

Also works with

MAC Address IdentificationRemote AccessProviding FeedbackTeamworkTechnical DocumentationUser Query AnalysisMentoring and Peer CoachingTechnical Training DeliveryWork Planning and PrioritizationService Quality AssuranceData Integrity ManagementClient OnboardingData Discrepancy InvestigationData ValidationInformation ResearchBackground ChecksMeeting SchedulingCross-Departmental CoordinationIssue ReportingData CollectionCrisis ManagementTelephone CommunicationData EntryIP Addressing ManagementIssue EscalationHardware TroubleshootingTechnical TroubleshootingCustomer Service

Proof of Work

Proof of Work

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Education

Diploma (Polytechnic), Electrical Engineering

Kashmir Govt. Polytechnic College, Srinagar J&K · 2015 — 2018

Bachelors in Technology, Electrical Engineering

Desh Bhagat University Mandi Gobindgarh Punjab · 2020 — 2023

Contact details

Contact details

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