Pavan M
Escalation Specialist | 4+ Years in Customer Support | CRM (Zendesk, Freshdesk) | CSAT & Retention Expert · Bengaluru, Karnataka, India
I'm a Customer Success professional with 4 years of experience helping customers thrive by building genuine, trust-based relationships that make complex challenges feel manageable. I naturally gravitate toward understanding people's needs before jumping to solutions, which means I'm as comfortable listening deeply as I am collaborating across teams to get things done right. I bring a balanced mix of idealism and pragmatism to my work — always aiming for meaningful outcomes while staying flexible enough to adapt when the path forward shifts.
Experience
Customer Success Executive
healthi.in · Jun 2024 – Mar 2026
- Managed 70–100+ customer interactions daily across call and email channels
- Handled critical escalations and ensured timely resolution within SLA timelines
- Worked closely with internal teams to resolve complex issues
- Maintained accurate CRM records and case tracking
- Ensured SLA adherence and improved customer satisfaction (CSAT)
- Recognized as Best Performer for delivering outstanding customer service and maintaining high CSAT
eSupport Officer
IntouchCX · Jun 2022 – Feb 2024
DBOR
Alorica · Oct 2021 – Apr 2022
Marketing Intern
MAYUKA POWER PRODUCTS PRIVATE LIMITED · Jun 2021 – Jul 2021
- Completed an internship as part of my MBA program, working on the project “A Study on the Problems and Prospects of Marketing Industrial Products.
- Conducted research on challenges faced in marketing industrial products in the B2B sector
- Analyzed customer requirements, competition, and market opportunities
- Evaluated the company’s existing marketing and distribution strategies
- Provided recommendations to improve market reach and sales performance
Skills 0 proven through work
Also works with
Proof of Work
Proof of Work
Pavan shares this with people who ask. You'll hear back either way.
Education
Master of Business Administration - MBA, Accounting and Finance
SEA College of Engineering and Technology (SEACET), Bengaluru · 2019 — 2021
Bachelor of Commerce, Accounting and Finance
Government First Grade College, Government Primary School Campus, K.R. Puram. · 2016 — 2019
Contact details
Contact details
Pavan shares this with people who ask. You'll hear back either way.
Ask about this candidate
AI responses may contain errors. Proof status and source information are provided by Proof of Skill.
A Proof CV — one profile, kept current, with the proof attached. Back to the portal