Parag Kale
Customer Support & Success Specialist | SaaS | B2B/B2C | Retention, Onboarding & CX | Driving Retention, High CSAT & User Growth | Open to relocation & Immediate Joiner · India
With 8 years of experience, I am a determined and diligent professional, driven by a pragmatic approach to problem-solving and a strong sense of accountability. I thrive on building robust client relationships and leveraging my sociable nature and empathy to consistently achieve business development goals and ensure customer satisfaction.
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Contact details — on requestProof of Work — on request
Experience
I
AI Data Trainer
Invisible Technologies · Oct 2025 – Present
- I help teach AI how to understand, interpret, and generate natural, high-quality content specific to a topic
- - Assess AI-generated content for linguistic accuracy, cultural relevance, and contextual appropriateness.
- - Evaluate and rank AI-generated responses based on clarity, correctness, and naturalness.
- - Provide clear, constructive feedback to improve the quality of AI-generated content
C
Community Support Representative
Creative Fabrica · Aug 2023 – Sep 2025
- Responsibilities:
- -As the primary point of contact, efficiently handling tickets from subscribers and designers, addressing all their questions related to the platform, products, and services, while also
- filtering and escalating non-CS related issues to relevant departments.
- -Handpicked to participate in a specialized customer retention and upselling program, demonstrating exceptional potential among new hires.
- -Managed a high volume of daily tickets (+110 emails) from churned subscribers and designers, focusing on retaining customers by addressing concerns, resolving issues, and upselling.
- -Consistently exceeded individual targets for quality of customer interactions (+93%) and
- average handling time (< 5min), effectively contributing to team objectives.
- -Quickly acquired proficiency in various customer support tools, such as Zendesk, Admin
- dashboards, and Google Suite.
B
Business Development Associate
Brigad · May 2024 – Aug 2024
- -Managed full sales cycle of SMBs, from 1st contact to deal won, for hospitality businesses in the UK market.
- -Closed a deal in the 1st week of sales onboarding, generating instant impact.
- -Booked +3 meetings daily via multichannel prospecting (+35 calls/day, emails and LinkedIn) and
- effectively tweaked email templates, resulting in excellent open rates.
- -Conducted demos of the platform and closed businesses remotely via guided phone calls and video meetings.
- -Worked in collaboration with the Account Management team to Build and iterate strategies to
- ensure the smooth running of the first missions.
C
Sales Development Representative
Container xChange · Aug 2022 – Dec 2022
- -Excellent research, identification and qualification of new sales opportunities via outbound calls
- to leads.
- -Accomplished daily, weekly and monthly KPI’s to maintain performance and achieve personal
- and company targets.
- On target for 3/4 months with 1 signing in the 1st month itself.
- -Reached out to potential customers to be the first contact person to drive the outbound sales
- activities (phone calls, emails, networks).
- -Mastered the CRM system (Salesforce) to report on all important activities and insights
- gathered throughout the whole sales process.
- -Preselected and identified key decision-makers (CEOs, Founder's, Director's, Operations
- managers, etc) and demonstrated the xChange value proposition to set up demo calls with the
- AE team.
- -Intellectual horsepower – became an expert in container logistics and international trade in a
- matter of weeks to develop a deep understanding of the customer’s needs.
Z
Junior Startup Hunter
ZEBOX · Sep 2021 – Mar 2022
- -Assisted in the startup selection process, from startups sourcing to startups selection.
- -Exceeded daily/weekly startup sourcing objectives (upto 50 SUs/week) by running in-depth
- analysis on targeted sectors, technologies and geographies to identify innovative businesses (+70%
- relevancy rate).
- -Acted as 1st point of contact for startups/entreprenuers.
- Set up introduction meetings/calls
- with entrepreneurs to pitch ZEBOX programs.
- -Cold contacted +100 SUs as part of call for applications via email & LinkedIn.
- Regularly followed
- up with the pipleline to smoothen the application process experience.
- -Proactively sourced +50 academic strutures to set up partnerships across France.
- Mapped out
- the initial value propositions & presented to the CEO.
- -Wrote precise & comprehensive startup summary cards (upto 15 cards/week) & maintained key
- reports.
R
Family Business
Rajhans products · Jan 2018 – May 2019
- -Handled both B2B and B2C clients.
- -Took care of inventory management.
- -Resolved customer complaints and helped maintain healthy customer relations.
- -Introduced a new product segment.
Skills 0 proven through work
Also works with
Remote SalesDetail ProvisionAverage Handling Time ManagementTechnical Issue DetectionAudience Engagement StrategyTool Adoption Change ManagementUser Pain PointsBusiness Value RealizationWorking Under PressureWorkforce PlanningPresenting BenefitsClient OnboardingFinding Customer NeedsAsking Good QuestionsWeb ResearchUser Experience ImprovementAccount ManagementStrategic PlanningCross-Departmental CoordinationVirtual Meeting Platform ManagementProduct DemonstrationsEmail Deliverability OptimizationLinkedIn for ProspectingEmail Marketing StrategyOutbound Sales CallingMulti-Channel OutreachMeeting SchedulingLead GenerationLead QualificationHORECA SalesClosing the SaleB2B SalesSales ExecutionTransparent CommunicationEmpathyExplaining Technical ConceptsAccount AnalysisShowing ValueCustomer Satisfaction AnalysisSoftware Quality AssuranceGoal AchievementCustomer Relationship BuildingTeam LeadershipCustomer Retention and Churn PreventionVerbal CommunicationListening AttentivelyProblem SolvingCustomer Issue ResolutionZendesk UsageProfessional Email WritingTicket ManagementCustomer ServiceModel Performance ImprovementPerformance Feedback ConversationsOutput Naturalness EvaluationAI Model TestingNatural Language GenerationExplainable AIModel Training Execution
Proof of Work
Proof of Work
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Education
International Masters in Management, Business/Commerce, General
Audencia · 2019 — 2022
Bachelor of Management Studies , Management
Sies College of Commerce and Economics · 2014 — 2017
Contact details
Contact details
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