OV
Om Verma
Contact details — on requestProof of Work — on request
Experience
Community Manager
Nblik India Private Limited · Sep 2023 – Nov 2023
- Onboarded new users and enhanced engagement.
- Collected user feedback and managed Excel-based reporting.
- Maintained accurate user records and data.
Customer Support Representative
Greaves Cotton (Client Process) · Aug 2022 – Aug 2023
- Resolved customer queries and complaints through inbound and outbound support.
- Managed customer interactions, issue tracking, and service requests using CRM and ticketing tools.
- Raised service requests and coordinated with service teams for timely resolution.
- Generated leads by identifying customer requirements and recommending relevant products.
- Conducted follow-ups and collected customer feedback to ensure customer satisfaction.
- Utilized VICIdial, CRM systems, and ticketing tools.
Skills 0 proven through work
Also works with
GTCRM UsageData EntryConsistent Quality DeliveryIssue EscalationTeamworkProblem SolvingEmpathyCustomer Relationship BuildingTransparent CommunicationCustomer De-escalationCustomer ServiceStakeholder Communication AdaptationData CollectionMeeting SchedulingUser FeedbackSupport Case Follow-Up ManagementTicket ManagementCustomer Issue ResolutionCRM ManagementFinding Customer NeedsSurvey Distribution and RecruitmentB2C Conversion SellingTrust Signal IntegrationHandling ObjectionsLinkedIn for ProspectingProduct DemonstrationsSocial Media MarketingLead Generation
Proof of Work
Proof of Work
Om shares this with people who ask. You'll hear back either way.
Education
MBA, Operations and Supply Chain Management
Indira School of Business Studies, Pune · 2022 — 2024
Bachelor of Commerce, Commerce
Bhartiya Mahavidyalaya, Amravati · 2019 — 2022
Contact details
Contact details
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