Om Panchal
operations shift manager · Ahmedabad, Gujarat, India
I'm a customer service professional with 3 years of experience, driven by a strong sense of accountability and a genuine ambition to deliver results that matter. I take ownership of every challenge I face, combining sharp problem-solving skills with an approachable style that puts both customers and colleagues at ease. Whether working independently or as part of a team, I bring the assertiveness to drive solutions forward while staying grounded in what's practical and fair.
Experience
Operations Shift Manager
Domino's · Oct 2022 – Dec 2025
- Results-driven professional with proven leadership skills in the fast-paced food industry.
- Led a team of 3 to 5 members at Coventry's busiest Domino's store, ensuring smooth day and night operations with 100+ timely deliveries per shift.
- Conducted training for 2 managers and 10+ in-store staff, emphasizing operational excellence and leadership.
- Managed effective communication with 10+ on-duty staff, customers, and stakeholders, handling queries, answering 50+ calls per shift, and optimizing overall operational efficiency.
- Proficient in making critical decisions in a fast-paced environment, enhancing customer service, and ensuring seamless order administration.
Customer Service Specialist
Lidl GB · Sep 2024 – Jan 2025
- • Delivered excellent customer service, answering queries, and resolving issues to ensure a positive shopping experience.
- • Operated tills, managed cash and card transactions, ensuring accuracy and efficiency under high customer volumes.
- • Maintained stock levels by replenishing shelves, rotating stock, and managing backroom inventory.
- • Collaborated with team members to keep store clean, organized, and visually appealing, ensuring compliance with safety standards.
- • Assisted in the receiving and processing of deliveries, ensuring goods were ready for display on the shop floor.
- • Contributed to team meetings and training sessions to stay updated on store policies and promotions, supporting overall store targets.
Business Development Intern
Coventry Refugee and Migrant Centre · May 2023 – Aug 2023
- Worked as an business development inter for a social enterprise operates under CRMC.
- Contributed in strategic development and solving their problems and proposed strategies for growth of business and profit socially and in a sustainable manner.
- Leveraged business acumen to magnificently execute projects, driving both business outcomes and social impact for Coventry Refugee and Migrant Centre's social enterprise
Proof of Work
Proof of Work
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Education
Master of Science - MS, International Business
Coventry University · 2022 — 2023
Contact details
Contact details
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