Nidhi Dhand

Manager - Account Management · Mumbai, Maharashtra, India

I am a highly sociable and empathetic leader with over 15 years of experience, passionate about fostering collaborative environments and building strong relationships. My approachable nature and flexible approach enable me to drive business development and marketing initiatives effectively, always adapting to achieve impactful results.

Experience

S

Manager

StayVista · Feb 2022 – Present

Not yet confirmed

• Provided end-to-end client servicing support by acting as the central point of contact for client queries, ensuring timely resolution-driven communication.
• • Monitored and managed central client support email inboxes, ensuring all client queries received timely responses within a 48-hour SLA.
• • Created and managed a client communication calendar, including designing campaigns and creatives and drafting content to drive 8+ client communications per month via email, WhatsApp using tools like Zoko and AiSensy.
• • Managed the end-to-end agreement signing process, including tracking, follow-ups, and closures.
• • Maintained and governed a client/homeowner database of 1,000+ clients.
• • Designed and implemented a CRM framework to improve Key Account Manager efficiency and visibility.
• • Built and rolled out SOPs and process frameworks to enhance service quality.
• • Designed and implemented a retention-focused delisting SOP to minimize churn.
• • Coordinated with cross-functional teams to ensure smooth operations and issue resolution.

Assistant Manager Client Servicing

Seventy Seven Entertainment Pvt. Ltd. · Apr 2018 – Mar 2020

Not yet confirmed

• Planned and executed events across industries including pharmaceuticals, health & hygiene, BFSI, ICT and food packaging for clients.
• • Managed multiple event formats.From conferences, sales meets, rewards & recognition nights, product launches, exhibitions, leadership meets, family days -for audience sizes ranging from 10 to 700+, across India (including Jalesh Cruises) and international locations including Dubai, Macau, Germany.
• • Led the event lifecycle from end-to-end—from interpreting client briefs to conceptualizing impactful themes, designs, AVs, and content in collaboration with creative and content teams.
• • Oversaw the development of theme-based stage designs, event branding, and audio-visual elements, ensuring cohesive storytelling and strong audience engagement.
• • Created budgets, suggested suitable artists, recommended merchandising and giveaway options, coordinated with production teams to ensure smooth, cost-efficient, and high quality onsite execution.
• • Served as the primary client interface, fostering strong relationships and ensuring solutions aligned with brand and event objectives.
• • Reviewed event feedbacks and reports to continuously improve event experiences.

D

Hospitality Manager

DNA Networks · Mar 2015 – May 2015

Not yet confirmed

• As a Hospitality Manager for the 2015 Indian Premier League,I was working along with team DNA for the Mumbai Indians home ground - Wankhede Stadium for 2015 season.
• As a Venue coordinator i had to ensure that the stadium was set up on time for the matches and that it functions smoothly, and also coordinate with various companies, ensuring that the event was never hampered.

CCP

American Express · Mar 2013 – Jun 2013

Not yet confirmed

• To assist the corporate card holders of American Express manage their credit card account.

B

Business Analyst

Barclays shared services · Sep 2011 – Feb 2013

Not yet confirmed

• Handling customer complaints,helping customers with new applications for Barclycard Credit Card,
• assisting customers in managing their credit card accounts by processing payments, setting up direct debits etc.
• Supported event managers with managing organizational events.

What drives their work

The Connector

Connects people and ideas to foster growth.

Nidhi's superpower

You excel at cultivating strong relationships and bridging communication gaps to drive collective success.

How Nidhi works

You are best suited for teams that value strong interpersonal skills, strategic communication, and a focus on long-term client and stakeholder relationships.