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Nickhil Naadan

I am a dedicated Customer Service Representative at Invisalign India, where I thrive on accountability and approachability in my interactions. My ambition drives me to exceed customer expectations, while my assertive nature allows me to navigate challenges with autonomy and confidence. I believe in fostering genuine connections to create a supportive environment that benefits both customers and my team.

Contact details — on requestProof of Work — on request

Experience

I

Customer Service Representative

Invisalign India · Jul 2022 – Present

Not yet confirmed
  • Manage customer enquiries via calls and emails.
  • Handle user ID creation and account management.
  • Order processing and management using SAP.
  • Coordinate with logistics for dispatch/pickup.
  • Conduct outbound calls for customer feedback.
  • Collaborate with internal teams to enhance operations.
E

Senior Customer Service Executive

Eros Now · Jun 2019 – Jul 2022

Not yet confirmed
  • Primary escalation owner for billing and subscription issues.
  • Monitor ticket queues and SLA compliance.
  • Coordinate with global stakeholders and product teams.
  • Manage customer reviews on App Store and Play Store.
  • Maintain documentation and knowledge base.
S

Senior Customer Service Executive

Skechers · Mar 2017 – May 2019

Not yet confirmed
  • Handled complex customer interactions.
  • Addressed queries on products and warranty.
  • Supported store teams and escalations.
R

Customer Service Executive

Reliance Jio · Nov 2014 – Mar 2017

Not yet confirmed
  • Managed customer queries related to network, devices, SIM.
  • Ensured end-to-end ticket resolution within SLA.
  • Coordinated with backend and technical teams.
  • Supported VVIP Jio FTTX customers.

Proof of Work

Proof of Work

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Education

Masters, MBA Ops

Arunodaya University · 2021 — 2023

Bachelors, BCOM

Arunodaya University · 2019 — 2021

Diploma, Diploma

St Anthony’s Academy of Food & Service Management · 2008 — 2008

Higher Secondary Certificate, HSC

Bedekar College of Commerce · 2007 — 2007

Secondary School Certificate, SSC

St. John the Baptist High School · 2004 — 2004

Contact details

Contact details

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