neha singh

Assistant CRM MANAGER · Noida, Uttar Pradesh, India

With 7 years of experience as an Assistant Manager, I am a highly accountable and determined professional, driven by a pragmatic approach to achieve results. I thrive on taking ownership of complex challenges, leveraging my diligence and expertise in CRM and collections to consistently deliver efficient and effective solutions.

Experience

A

Assistant Manager

Ace Group India · May 2025 – Present

Not yet confirmed

Customer Relationship Management Manager

ACE Group · May 2025 – Present

Not yet confirmed

• Maintain MIS and prepare final work reports for management review.
• Resolve customer queries, prepare ledgers, and address issues raised through customer calls.
• Manage post-booking customer service through to the delivery/possession stage.
• Collect payment dues against demands generated by construction progress and prior sales.
• Track and manage customer accounts using CRM software (4QT).
• Work in the CRM handover department, managing the handover process for flats/units to customers.

Customer Relationship Management Manager

Maxpine Developer India Pvt. Ltd. · Jan 2024 – Apr 2025

Not yet confirmed

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Customer Relationship Management Manager

Maxpine Developers Pvt. Ltd. · Jan 2023 – Apr 2025

Not yet confirmed

• Maintained MIS and prepared final work reports for management review.
• Resolved customer queries, prepared ledgers, and addressed issues raised through customer calls.
• Managed post-booking customer service through to the delivery/possession stage.
• Collected payment dues against demands generated by construction progress and prior sales.
• Tracked and managed customer accounts using CRM software (4QT).

Customer Relationship Management Executive

Urbtech India Developers Pvt Ltd · Nov 2021 – Dec 2023

Not yet confirmed

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Senior Executive Manager

Urbtech Developers Private Limited · Jan 2021 – Jan 2023

Not yet confirmed

• Oversaw and streamlined operational tasks to improve efficiency.
• Facilitated communication between departments and external stakeholders to meet project goals.

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Business Development Executive

MicroERP India Softech Pvt Ltd · Jan 2020 – Jan 2021

Not yet confirmed

• Collaborated with the development team on website design, content, SEO marketing, branding, and logo design.
• Created, organized, and maintained project files for each departmental responsibility.
• Coordinated office activities and operations to ensure efficiency and compliance with company policies.
• Supervised administrative staff and divided responsibilities to ensure performance.
• Managed agendas, travel arrangements, and appointments.
• Managed phone calls and correspondence, including email, letters, and packages.