N

Nehaa

I am a Customer Success Executive dedicated to building lasting client relationships through diligent and reliable support. My approach is rooted in integrity and accountability, ensuring compliant and ideal solutions that consistently drive customer satisfaction.

Contact details — on requestProof of Work — on request

Experience

F

Customer Success Executive

Figital Technology · Nov 2025 – Present

Not yet confirmed
  • Delivered personalized customer experiences to improve customer satisfaction and retention.
  • Resolved customer issues effectively while collaborating with internal teams for timely resolution.
  • Collected customer feedback and handled escalations to strengthen long-term customer relationships.
B

Customer Success Executive

Bright Rivers · Apr 2025 – Nov 2025

Not yet confirmed
  • Managed customer onboarding and drove product adoption across multiple accounts.
  • Collaborated with Product, Sales, and Support teams to resolve customer issues efficiently.
  • Ensured long-term customer retention through proactive engagement and relationship management.
Sutherland

Customer Experience Intern

Sutherland · Jan 2025 – Feb 2025

Not yet confirmed
  • Handled customer queries through multiple communication channels.
  • Resolved customer escalations while maintaining a positive customer experience.
  • Worked with cross-functional teams to address customer concerns efficiently.
P

Customer Experience Intern

PickYourTrail · Oct 2024 – Jan 2025

Not yet confirmed
  • Provided personalized travel support to customers throughout their journey.
  • Resolved customer concerns while delivering exceptional customer service.
  • Improved customer satisfaction through proactive communication and timely follow-ups.

Skills 0 proven through work

Also works with

Product Adoption StrategyProduct DemonstrationsCustomer Relationship BuildingCustomer ServiceIssue EscalationCustomer Expectation ManagementVendor CoordinationCross-Departmental CoordinationPresentation DesignMeeting FacilitationExploratory Data Analysis (EDA)Microsoft ExcelSalesforce CRMMarketing Performance ReportingChatbot DevelopmentEmail Correspondence ManagementCustomer Issue ResolutionKYC ProcessingEmployee Onboarding CoordinationClient Onboarding

Proof of Work

Proof of Work

Nehaa shares this with people who ask. You'll hear back either way.

Education

B.E., Electronics and Communication Engineering

SRM Easwari Engineering College · 2021 — 2025

High School, Higher Secondary (Class XII)

SBOA Matriculation Higher Secondary School · 2020 — 2021

High School, SSLC

Good Shepherd Matriculation Higher Secondary School · 2018 — 2019

Contact details

Contact details

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