N

Neelam

With 5 years of experience in customer service, I thrive on connecting with people, approaching every interaction with genuine empathy and an open-minded desire to understand diverse perspectives. My collaborative nature and innate curiosity drive me to continuously seek innovative solutions and improve processes, fueled by a strong ambition to deliver exceptional support and foster positive outcomes.

Work style

Remote

Contact details — on requestProof of Work — on request

Experience

T

Customer Service Associate

Tax Refund on Spot Private Limited · May 2026 – Present

Not yet confirmed
  • Handled 80+ customer queries daily via chat Assisted Australian clients with tax refund-related queries through phone calls, emails, and SMS.
  • Contacted clients regarding their estimated tax refunds and guided them through the required steps and documentation.
  • Followed up with clients to obtain pending information, documents, and approvals needed to process tax returns.
  • Provided clear information about the tax refund process while maintaining professional customer communication.
  • Managed inbound and outbound customer interactions and responded to client queries promptly.
  • Updated customer information, communication notes, and follow-up status in the company system/CRM.
  • Coordinated with tax agents and internal teams to support the timely processing of client tax returns.
  • Followed up on pending cases and maintained accurate records of client interactions.
  • Handled customer concerns professionally and escalated complex tax-related queries to the appropriate team.
  • Followed company procedures, scripts, and data-privacy requirements while handling confidential client information.
B

Customer Service Associate

Betterhalf.ai Private Limited · Aug 2025 – Jan 2026

Not yet confirmed
  • Handled 80+ customer queries daily via chat, email, and calls
  • Resolved issues related to profiles, subscriptions, and app usage
  • Maintained accurate customer records using CRM tools
  • Collaborated with internal teams to resolve complex issues
  • Ensured high customer satisfaction through empathetic support
M

Customer Service Manager

Max Fate Private Limited · Sep 2022 – Jun 2025

Not yet confirmed
  • Managed customer inquiries through phone, email, and live chat
  • Resolved complaints while maintaining customer satisfaction and loyalty
  • Handled CRM documentation with high accuracy
  • Coordinated with cross-functional teams for issue resolution
  • Ensured timely closure of customer issues
P

Customer Care Executive

Power Build Private Limited · Apr 2020 – Aug 2022

Not yet confirmed
  • Managed high volume of incoming customer calls daily
  • Addressed inquiries, resolved issues, and provided product information
  • Built positive customer relationships through active listening
  • Met and exceeded performance targets
  • Improved customer satisfaction through efficient issue handling
L

Back Office Executive

Laxmi Equipment & Services · Apr 2017 – Mar 2020

Not yet confirmed
  • Maintained organized documentation, records, and files
  • Performed accurate data entry and report preparation
  • Coordinated with departments for smooth workflow
  • Handled emails and customer communication professionally
  • Managed order processing, tracking, and delivery coordination

Skills 0 proven through work

Also works with

Technical Knowledge SharingSales AnalysisDocument ManagementRapid LearningOffice ManagementSelf-Directed LearningCross-Departmental CoordinationVendor CoordinationBack Office OperationsFront Desk OperationsMeeting FacilitationTeamworkCustomer Issue ResolutionDelivery SchedulingBusiness AcumenProduct & Service KnowledgeCross-Cultural Communication in RecruitingWorking Under PressureCustomer Retention and Churn PreventionCustomer Relationship BuildingProcess ImprovementReceiving and Incorporating FeedbackCustomer Expectation ManagementProfessional Follow-upProfessional Email WritingProblem SolvingFinding Customer NeedsListening AttentivelyData MaintenanceCRM ManagementTelephone CommunicationEmail Correspondence ManagementCustomer Service

Proof of Work

Proof of Work

Neelam shares this with people who ask. You'll hear back either way.

Education

Bachelor's Degree, B.A

Mahatma Gandhi Kashi Vidyapeeth

Diploma, Financial Accounting

Navodaya

Diploma, ADCA

Government of U.P

Certificate, CCC

NIELIT

Post Graduate Diploma, Buddhist Studies

Mahatma Gandhi Kashi Vidyapeeth

Links

LinkedIn

linkedin.com/in/neelam-khan937474b9

Contact details

Contact details

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