NA

Nasir Ali

As a customer support professional, I approach every interaction with a calm and empathetic demeanor, driven by a deep curiosity to understand and resolve challenges. My ambition fuels a continuous pursuit of mastery, always seeking to learn and adapt with flexibility to deliver exceptional service and contribute to long-term success.

Contact details — on requestProof of Work — on request

Experience

T

Customer Support Executive

Think Strive Solutions · Mar 2025 – Mar 2026

Not yet confirmed
  • Answer user questions via live chat, in-app messaging, email, and phone calls.
  • Help customers find real-time updates on their package delivery status and shipping times.
  • Guide users on how to use app features, apply discount codes, or navigate checkout.
  • Process product return requests, replacements, and money back claims following company rules.
  • Talk with courier partners and warehouse staff to fix delayed or failed shipments.
  • Assist users facing checkout errors, failed wallet deductions, or online transaction issues.
  • Record all customer chats, complaints, and fixes cleanly inside the company support software.
  • Report common app bugs or product complaints to the tech and product teams.
  • Guide and motivate support staff every day.
  • Check response times, resolution rates, and satisfaction scores.
R

Support Associate

Rubicon Skill Development Pvt Ltd · May 2023 – Feb 2024

Not yet confirmed
  • Help learners with login issues, course access, and timetable doubts via phone, email, or chat.
  • Explain how to use the online learning platform or digital tools simply and clearly.
  • Collect comments and reviews from students after a class to see how to make the training better.
  • Set up dates and times for online or in-person training classes and share calendar invites.
  • Prepare and hand out training guides, presentation slides, and handbooks for students and teachers.
  • Record daily student attendance and course completion results in the company database.
  • Keep student and partner lists accurate and up-to-date in the system.
  • Create daily or weekly summary reports on how many students finished their sessions.
  • Send hard technical problems or major partner complaints to senior managers or tech teams.

Skills 0 proven through work

Also works with

Conflict Resolution in TeamsIssue EscalationSelf-Directed LearningCreative BrainstormingResource AllocationProblem SolvingEvent Operations ManagementStakeholder ManagementCRM ManagementWork Planning and PrioritizationTeamworkAnalytical Report CreationTechnical TroubleshootingClient OnboardingCustomer Relationship Building

Proof of Work

Proof of Work

Nasir shares this with people who ask. You'll hear back either way.

Education

Bachelor's Degree, Agricultural Engineering

RVS Technical Campus · 2018 — 2022

Contact details

Contact details

Nasir shares this with people who ask. You'll hear back either way.

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