Venkatesh Naga

Administrative Assistant @ SumedhaIT | Administrative Support, CRM · Hyderabad, Telangana, India

With 6 years of experience in administrative support, I thrive in structured environments where attention to detail and seamless collaboration keep operations running smoothly. I bring a quiet, steady diligence to every task — ensuring processes stay compliant, organized, and consistently well-executed. My practical mindset and adaptability allow me to flex across shifting priorities while maintaining the high standards teams rely on.

Experience

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Administrative Assistant

SumedhaIT · Jul 2024 – Present

Not yet confirmed

• Managed data entry, database management, and documentation control with high accuracy
• Handled email management, stakeholder communication, and client coordination
• Performed calendar management, meeting scheduling, and travel coordination
• Prepared MIS reports, presentations, and business documents
• Ensured smooth office operations, vendor coordination, and task tracking
• Provided administrative support to senior management/executives

Office Administrator

Naresh i Technologies · Dec 2022 – Jul 2024

Not yet confirmed

• Improved student coordination efficiency by 30% through better scheduling and communication processes
• Reduced data entry errors by 20% by implementing structured record-keeping in MS Excel
• Managed 100+ student records accurately, ensuring up-to-date documentation and reporting
• Streamlined batch scheduling and calendar management, reducing scheduling conflicts
• Enhanced response time to student queries, improving overall satisfaction and experience
• Maintained 100% accuracy in attendance and fee tracking records
• Supported smooth execution of multiple training batches simultaneously

Customer Relationship Management Manager

Kotak Mahindra Bank · Dec 2020 – Jun 2022

Not yet confirmed

• Managed customer interactions and queries through calls, emails, and chats
• Built and maintained strong customer relationships to ensure satisfaction
• Handled complaints and issue resolution in a timely and professional manner
• Maintained customer database and records with accuracy
• Followed up with customers to ensure service quality and retention
• Coordinated with internal teams for quick problem resolution
• Provided product/service information and guided customers effectively
• Ensured high customer satisfaction and positive experience

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Customer Service Representative

TeamLease Services Limited · Jan 2019 – Mar 2020

Not yet confirmed

• Handled customer queries via calls, emails, and chat support
• Provided accurate information about products/services
• Resolved customer complaints and issues efficiently
• Maintained customer records and interaction logs
• Ensured high customer satisfaction through professional communication
• Followed up with customers to ensure issue resolution and retention
• Coordinated with internal teams for quick problem-solving
• Achieved service targets and response time goals

L

Front line sales

L&T Finance · May 2018 – Dec 2018

Not yet confirmed

• Sales & Negotiation Skills
• Customer Handling & Communication.
• Lead Generation & Conversion
• Relationship Management
• Target Achievement

D

Sales Representative

DMart - Avenue Supermarts Ltd · Apr 2017 – Apr 2018

Not yet confirmed