Muskan Jaipuria

Muskan Jaipuria

Attended Isabella Thoburn College - India · Lucknow

With 5 years in support, I approach every challenge with diligence and a pragmatic mindset, committed to delivering accountable and effective solutions. I excel in collaborative settings, leveraging my empathy and resilience to navigate complex issues, ensuring client satisfaction and maintaining the highest standards of data integrity.

Open to

Lucknow · Jaipur · Noida · Gurgaon

Work style

remote, hybrid

Contact details — on requestProof of Work — on request

Experience

Revolut

Support Specialist

Revolut · Dec 2025 – Present

Not yet confirmed
  • Provided specialized support to business customers for domestic and international payments-related queries.
  • Resolved issues related to failed, pending, rejected, returned, and delayed transactions across payment channels.
  • Investigated and resolved issues related to chargebacks, account access, and card-related issues.
  • Supported clients with bank transfers, payment tracking, SWIFT/SEPA/FPS processes, and payment troubleshooting.
  • Coordinated with internal Payments, Compliance, and Operations teams to resolve complex payment escalations.
  • Assisted customers with payment verification requirements and compliance checks for smooth transaction processing.
  • Monitored and managed payment-related cases within SLA while ensuring high-quality customer support.
  • Handled sensitive customer information in adherence to regulatory, security, and data protection standards.
  • Educated business customers on payment processes, limits, fees, and best practices for seamless transactions.
  • Maintained accurate case documentation and contributed feedback for process improvements within the payments vertical.
TP

Customer Support Representative

TP · Oct 2024 – Present

Not yet confirmed
T

Customer Support Executive

Teleperformance Global Services Private Limited · Oct 2024 – Nov 2025

Not yet confirmed
  • Managed escalated cases from frontline agents, applying empathetic communication and structured problem-solving to achieve first-contact resolution on complex customer issues.
  • Consistently met and exceeded Service Level Agreements (SLAs) for response times and resolutions, directly contributing to improved CSAT and NPS scores.
  • Documented escalation details, resolution steps, and root causes in ticketing systems to support trend analysis, knowledge base improvements, and agent coaching.
TP

Customer Support Associate

TP · Sep 2023 – Feb 2024

Not yet confirmed
  • Delivered primary support for cardholders on billing, transaction history, and account maintenance, achieving high first-call resolution rates through active listening and diagnostic problem-solving.
  • Guided customers through technical troubleshooting workflows, enabling self-service account recovery and reducing repeat contact volume.
  • Accurately logged and tracked all customer inquiries in ticketing systems, maintaining data integrity and supporting quality assurance reviews.
Teleperformance

Senior customer support associate

Teleperformance · Sep 2023 – Feb 2024

Not yet confirmed

Skills 0 proven through work

Also works with

Payment Issue InvestigationUser Interface NavigationResponse FormulationCustomer Account Access ManagementConsultationData ValidationUrgent Request HandlingAdaptabilityCustomer AdvocacyWorking Under PressureOn-the-Job Learning (Learning from Peers)Proactive InitiativeSelf-Directed LearningComposureIndependent WorkTeam SupportTeamworkSOP AdherenceProcess UnderstandingProblem SolvingWorkflow CoordinationWork Planning and PrioritizationAnalytical Report CreationCustomer De-escalationListening AttentivelyCRM Data Entry and MaintenanceCase DocumentationSeller ManagementLogistics CoordinationTelephone CommunicationDispute ResolutionAccount Takeover InvestigationTechnical TroubleshootingDevice ReplacementRefund ProcessingCustomer Issue ResolutionTransparent CommunicationSLA AdherenceTechnical Issue DetectionTransaction VerificationProfessional Follow-upEmpathyVerbal CommunicationWritten CommunicationTaking OwnershipRoot Cause AnalysisCustomer Relationship BuildingIssue EscalationUser Experience ImprovementCustomer Experience ManagementProcess ImprovementRepeat Contact ReductionSecurity Policy ApplicationCompliance ManagementData Discrepancy InvestigationFraud InvestigationCredit Card Customer SupportChargeback InvestigationCustomer EducationVendor CoordinationCross-Departmental CoordinationStakeholder ManagementLog AnalysisAccount AnalysisComplaint Resolution via Written ChannelsPayment Processing SupportCustomer Service

Proof of Work

Proof of Work

Muskan shares this with people who ask. You'll hear back either way.

Education

Master of Business Administration - MBA, Accounting and Finance

Amity University, Noida · 2024 — 2026

Master of Arts - MA, Geography and Cartography

ISABELLA THOBURN P.G. COLLEGE · 2021 — 2023

Bachelor of Arts - BA, English and geography

ISABELLA THOBURN P.G. COLLEGE · 2018 — 2021

Intermediate, PCB

St.Mary's Matriculation higher Secondary school · 2016 — 2018

Master of Arts

University of Lucknow

Bachelor of Arts

University of Lucknow

Links

LinkedIn

linkedin.com/in/muskan-jaipuria-a87611213

Contact details

Contact details

Muskan shares this with people who ask. You'll hear back either way.

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