Mouli Dharan
Contact details — on requestProof of Work — on request
Experience
Process Executive
Cognizant · Mar 2025 – Present
- Processed and validated healthcare insurance claims in a high-accuracy, compliance-driven environment — developing deep expertise in clinical workflows, healthcare data standards, and the real cost of poor UX in regulated systems.
- Key contributions: • Maintained 99%+ accuracy on claims processing in a zero-error-tolerance workflow — building the quality mindset I now apply to design QA • Identified recurring UX friction points in internal digital tools; documented workflow pain points that now inform my approach to enterprise UX design • Collaborated with cross-functional teams to hit daily TAT benchmarks — strengthening stakeholder communication skills critical in agile product teams • Applied healthcare domain knowledge (ICD codes, clinical workflows, insurance data) that gives my health-tech UX designs authenticity competitors can't replicate
Process Executive
Cognizant Technology Solutions · Mar 2025 – Present
- Process and validate healthcare insurance claims in a high-accuracy, compliance-regulated environment building first hand mastery of clinical workflows, healthcare data standards, and patient record systems
- Identified recurring friction points in internal digital tools while processing claims developing designer-level empathy for cognitive load, workflow fragmentation, and error-prone interfaces in health tech
- Consistently met daily quality and TAT benchmarks through cross-functional collaboration, demonstrating the attention-to-detail and structured thinking that directly transfers to UX decision-making
- Domain knowledge spans insurance claims lifecycle, clinical coding logic, patient data management, and compliance frameworks giving my health tech design work a credibility edge most UX designers can't replicate
I
UI/UX Designer - Product Projects
IDM Tech Park · Jan 2025 – May 2026
- Led complete UX process for VETSSREACH, a veterinary mobile app from discovery to delivery of 40+ screen prototype, achieving 92% task completion rate and SUS score of 82/100 with usability test participants
- Conducted in-depth user interviews, focus groups, and shadowing sessions; translated findings into 3 user personas, empathy maps, and journey maps that surfaced core unmet needs
- Delivered a complete Figma design system and component library reducing screen-to-screen design inconsistency by standardizing 30+ reusable components across the product
- Ran competitive benchmarking against Vetster, Petdesk, Pawprint, and Practo identifying 5 key feature gaps that directly shaped product scope decisions
- Redesigned DigiYatra's onboarding and error-state flows to address accessibility gaps and improve first-time experience for a diverse, multi-demographic user base
- Built 4 responsive front-end projects (HTML/CSS/Bootstrap/React) deployed live on GitHub Pages, demonstrating design-to-code handoff capability
Skills 0 proven through work
Also works with
Cross-Domain Knowledge IntegrationHealthcare Data Standards KnowledgeClinical Workflow ManagementIdea SharingHuman-AI CollaborationInformation ResearchSelf-Directed LearningAI Tools UsageTeamworkDesign-to-Development HandoffReact DevelopmentJavaScript DevelopmentCSSHTMLInsurance AnalysisOperations ManagementHealthcare Domain KnowledgeBanking Product KnowledgeFintech Domain KnowledgeMicro InteractionsUser Experience ImprovementAccessibility Design ImplementationUser FlowsColor TheoryTypographyCustom Component DevelopmentDesign Systems DevelopmentFigmaWireframingCard SortingInformation ArchitectureData CollectionUser FeedbackUser PersonasUser ResearchUsability TestingPrototypingCreative BrainstormingProblem SolvingUser Pain PointsDesign LeadershipProduct DevelopmentUser-Centered DesignUser Interface Design
Proof of Work
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Education
Bachelor of Science, Information Technology
Sri Ramakrishna College of Arts & Science, Coimbatore · 2021 — 2024
Contact details
Contact details
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