MA

Monika Aravind Suryawanshi

India

I am a dedicated customer support professional, driven by a strong sense of empathy to understand and address client needs with calmness and determination. My approach is rooted in accountability, ensuring I deliver practical solutions and maintain resilience in challenging situations to achieve positive outcomes for every interaction.

Work style

onsite, hybrid

Contact details — on requestProof of Work — on request

Experience

T

Associate-Customer Support

Tech Mahindra, Pune (Virtual) · Dec 2024 – Apr 2026

Not yet confirmed
  • Responding to customer queries to find suitable resolution and make escalations when needed.
  • Provide product/service knowledge and maintain accurate records for client in Telecom domain.
  • Retaining customers and ecommerce support, payment support.
C

Sr. Represendative Operations

Concentrix, Pune · Dec 2023 – Nov 2024

Not yet confirmed
  • Worked for client in travel domain for Responding to customer queries with last minute changes to travel decisions.
  • Helping customers find the right resolution as quick as possible and keep follow ups and records.
  • Ticketing and retention support, client management support using GDS and CRM.
I

Customer Service Executive

Infosys BPM, Pune · Sep 2022 – Dec 2023

Not yet confirmed
  • Worked for client in finance domain which involves resolving customer queries by working for the collections line of business, helping users make better financial decisions and guide along with the process, keeping follow ups and making accurate records of conversations using CRM.
V

Customer Relationship Manager- Executive

VeePhoenix Compliance Pvt.Ltd (Virtual) · Oct 2021 – Jun 2022

Not yet confirmed
  • Responsible for US healthcare, EHR of the patient, documentation, working with search engine to source relevant vendors for medical orders.
  • Outbound calls and confirm vendor for patient orders, keep records of vendor interactions and make daily follow ups using CRM.

Skills 0 proven through work

Also works with

Customer Data RetrievalCitrix UsageCost of Living AnalysisUK Economic AwarenessTravel Industry KnowledgeProactive InitiativeStrategic PlanningCustomer Satisfaction AnalysisCustomer AdvocacyDecision MakingMultitaskingWorking Under PressureData-Driven RecommendationsDebt ManagementPlan Option Presentation and DifferentiationFinding Customer NeedsCredit CounselingPayment Plan SupportCollections Follow-UpCustomer Relationship BuildingSabre GDS UsageAnalytical ThinkingSOP AdherenceEmpathyHigh-Volume Operations ManagementContract InterpretationFlight Disruption ManagementCustomer ServiceProcess ImprovementRapid Technology OnboardingExplaining Technical ConceptsUser Interface NavigationCustomer De-escalationDocument VerificationVerbal CommunicationFinancial AnalysisTechnical TroubleshootingPayment Processing SupportCustomer Retention and Churn PreventionCase DocumentationProduct & Service KnowledgeSales ExecutionProfessional Follow-upIssue EscalationProblem SolvingTelephone CommunicationCustomer Issue Resolution

Proof of Work

Proof of Work

Monika shares this with people who ask. You'll hear back either way.

Education

Bachelor of Science, Environmental Science

JSS AHER · 2017 — 2020

Senior Secondary, Science

Kerala State Board · 2015 — 2017

Contact details

Contact details

Monika shares this with people who ask. You'll hear back either way.

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