MK
Mohsin Khan
Contact details — on requestProof of Work — on request
Experience
E
Key Account Manager
E& Enterprise IoT & AI DWC - LLC · Present
L
Sales and Relationship Executive
Legend Tours & Travels · Present
Support Specialist (Junior 2)
Revolut · Present
- Delivered customer support via chat, phone, and email for account access, creation, management, transactions, technical issues, and general inquiries.
- Analyzed and troubleshot customer issues in real-time.
- Guided users on navigating the mobile app and troubleshooting functionality issues.
- Collected feedback from customers and relayed insights for product improvements.
- Met performance targets for various KPIs including Quality, First Contact Resolution, and Average Handling Time.
- Collaborated with departments such as engineering and operations to resolve issues and enhance services.
- Stayed updated on product features to provide relevant solutions.
Skills 0 proven through work
Also works with
Working Under PressureCross-Cultural Communication in RecruitingWork Planning and PrioritizationShowing ValueProposing Alternatives in DisagreementUpselling and Cross-SellingSupport Case Follow-Up ManagementCustomer Relationship BuildingTechnical TroubleshootingAsking Good QuestionsTelephone Communication
Proof of Work
Proof of Work
Mohsin shares this with people who ask. You'll hear back either way.
Education
B.Tech, Electrical Engineering
University of Kashmir · NaN — NaN
Contact details
Contact details
Mohsin shares this with people who ask. You'll hear back either way.
Ask about this candidate
AI responses may contain errors. Proof status and source information are provided by Proof of Skill.
A Proof CV — one profile, kept current, with the proof attached. Back to the portal