Mohd Tohid

Dispute Analyst | Inventory Analyst | BPO · Bhopal, Madhya Pradesh, India

As an Operations Associate, I approach my work with a curious and open-minded perspective, always seeking innovative ways to enhance efficiency and service quality. I thrive on independently analyzing data and processes, leveraging my skills in performance improvement and inventory management to drive operational excellence and ensure meticulous data accuracy.

Experience

A

Operations Associate

AcuittyTech · Apr 2026 – Jul 2026

Not yet confirmed

• • Guided sellers through complex item setup procedures to ensure accurate, compliant product listings and
• improve order management outcomes.
• • Investigated and resolved backend technical errors causing unprocessed or invisible catalog items, applying
• root cause analysis to prevent recurrence.
• • Delivered step-by-step troubleshooting resolutions to improve product discoverability and seller satisfaction
• within SLA turnaround targets.
• • Evaluated and processed seller reimbursement claims in adherence to company policy and SOP
• documentation standards.
• • Cross-checked logistics reports, ledgers, and system logs to validate data accuracy, support data
• reconciliation, and mitigate financial risk.

seller Acquisition

Technotask Business Solutions Pvt Ltd · Aug 2025 – Oct 2025

Not yet confirmed

• Supported seller acquisition and onboarding activities while assisting sellers with platform-related queries and
• processes.
• • Coordinated with sellers through clear stakeholder communication to understand issues, provide accurate
• information, and support successful enrollment.
• • Maintained clear documentation and followed structured SOPs to ensure timely resolution of seller requests

P

Hospital Manager

PBGM Hospital · Mar 2025 – Jun 2025

Not yet confirmed

• • Coordinated the review, revision, and creation of operational policies and SOPs for the Emergency Room
• department
• .• Analyzed work procedures and operational issues through root cause analysis to identify improvements in
• service quality, performance, and safety.
• • Compiled and reviewed accounting records and financial data, performing reconciliation to support resource
• planning.
• • Collaborated cross-functionally with clinical and administrative staff to align on priorities and turnaround
• expectations.

P

Laboratory Assistant

Pari Pathology · Jan 2023 – Oct 2024

Not yet confirmed

• • Supported clinical laboratory operations with a strong focus on accuracy, sample handling, and reporting.
• • Applied analytical, detail-oriented workflows, bridging clinical laboratory precision with structured process
• execution.
• • Built staff schedules and assignments based on workload, space, and equipment availability, supporting
• on-time turnaround.
• • Directed training programs, resolved personnel issues, supported hiring, and evaluated employee
• performance.

What drives their work

The Coordinator

Organizes and maintains the flow of complex operational processes.

Mohd's superpower

You excel at bringing order to complex operational workflows and guiding others through intricate procedures.

How Mohd works

You would excel in teams that require a structured approach to operations and value clear process execution and support.