Mohammed Partapuri

Work style

Onsite, Hybrid, Remote

Contact details — on requestProof of Work — on request

Experience

Professional Services - Customer Success & Solutions

G2.com · Aug 2021 – Mar 2026

Not yet confirmed

Was the first point of contact between customers, Account Managers, CSMs, product, and support, so queries got resolved fast and nothing sat waiting on the wrong desk.
Ran monthly and quarterly reviews using account data to track progress, flag risk early, and agree on clear next steps with customers.
Helped run a 90-day onboarding and adoption programme for global accounts: got customers set up and engaged early, followed up proactively on open queries, and flagged at-risk accounts before they churned.
Handled high-volume, structured outreach, over 7,500 interactions across five years, kept accurate records of every one, and stayed a top performer for several quarters running (FY24–FY26).
Balanced independent problem-solving with knowing when to escalate, working across teams to close out issues end-to-end rather than handing them off.
Part of a team that kept CSAT above 90 and NPS above 70 across global accounts, using QBRs and check-ins to catch issues before they affected satisfaction.
Redesigned how the team's workflows worked and built forecasting/health-check models that improved efficiency by 30% and gave leadership better visibility into account health.

Customer Success Manager - Virtual Hackathons

HackerEarth Technologies · Mar 2020 – Jul 2021

Not yet confirmed

Was the first point of contact for 25+ enterprise accounts, including Microsoft, EY, Citi, Amex, Rakuten, and Accenture, owning onboarding from the first conversation through to live delivery and post-event reporting.
Owned onboarding end-to-end: collected and verified the documentation and information needed to set each account up correctly, and ran enablement sessions so clients could get going on their own.
Put together a setup and process plan for each account based on what the client was actually trying to achieve, not a generic template, and made sure nothing was missed before go-live.
Proactively followed up on open questions throughout each engagement, jumped in when issues came up, and worked with other teams to close them out fast, which kept clients confident and open to renewing.

Skills 0 proven through work

Also works with

Product Adoption StrategyQuarterly Business ReviewsMonetization StrategyWorkflow Design (Process Mapping)Campaign OptimizationStakeholder ManagementDecision MakingNegotiatingCross-Departmental CoordinationAdaptabilityProject ExecutionUser Experience ImprovementProgram ManagementWork Planning and PrioritizationPresentation DesignClient OnboardingIdea pitchingProduct DevelopmentGoal setting (defining key results)Campaign Performance AnalysisData StorytellingCampaign ExecutionLead GenerationFinding Customer NeedsProblem SolvingCustomer Relationship BuildingListening AttentivelyCustomer Issue Resolution

Proof of Work

Mohammed shares this with people who ask. You'll hear back either way.

Education

B.E., Mechanical Engineering

M.S. Ramaiah Institute of Technology · NaN — 2020

Contact details

Mohammed shares this with people who ask. You'll hear back either way.

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