
Pod lead / Senior Process Analyst
Cognizant · Nov 2022 – Jun 2026
- - Led a 30-member operations team in the Extortion & Fraud Review project, managing workload distribution and quality checks, resulting in a 15–18% increase in successful approval rates.
- - Analyzed operational data using Excel and Google sheets to identify business patterns, supporting improved revenue outcomes.
- - Implemented data-driven process improvements, enhancing accuracy from 92% to 98% and reducing operational rework.

