MOHAMMAD AHMED ALI

As a Machine Learning Data Associate, I am a determined and reliable professional, deeply committed to upholding the highest standards of accountability and compliance in data operations. I approach my work with a logical and focused mindset, consistently ensuring uniformity and precision to deliver high-quality, impactful results.

Experience

Machine Learning Data Associate (L2) – AGI Data Services Operations

Amazon · Sep 2023 – Aug 2026

Not yet confirmed

• Processed 1,000+ multimodal data units/week (text, audio, speech, image, video) for AI/ML model training and data validation.
• Maintained 95–97% accuracy by adhering to SOPs, QA frameworks, and compliance standards.
• Supported the development and continuous improvement of machine learning models by ensuring high-quality, relevant, and well-structured training data across multiple domains and languages.
• Collaborated closely with Machine Learning Scientists, Engineers, and Modeling teams to deliver critical datasets that enhanced Alexa's Automatic Speech Recognition (ASR), Natural Language Processing (NLP), Natural Language Understanding (NLU), and domain-level features.
• Identified and resolved data quality issues in collaboration with cross-functional teams, driving process improvements and consistently meeting 100% SLA targets.
• Supported large language model development by evaluating human and AI-generated prompt-response pairs for accuracy, clarity, relevance, and user intent alignment.
• Compared, evaluated, and scored multiple AI-generated prompt-response pairs using defined quality parameters, refining responses to improve overall effectiveness.
• Supported diverse business workflows according to business needs while maintaining strict compliance and data protection standards for sensitive customer information
• Acted as Subject Matter Expert (SME) for providing support to new hires enhancing productivity and quality.
• Mentored a 25-member team, improving productivity, accuracy, and adherence to quality benchmarks.
• Recognized with the Prime Achiever Award, Spotlight Awards, and Bar Raiser distinction for exceeding performance expectations & operational metrics AHT, Quality, Efficiency and Schedule non-adherence.

Associate Customer Support – International (UK Process)

Tech Mahindra · Feb 2023 – Aug 2023

Not yet confirmed

• Delivered real-time customer support via webchat, managing 3–4 concurrent chats while meeting SLA and AHT targets.
• Resolved billing, account, and service-related issues with high CSAT and first-contact resolution rates.
• Created and managed service tickets using SAP C4C, ensuring accurate documentation and timely resolution.
• Consistently exceeded QA benchmarks and policy standards by combining rigorous documentation habits with strong product knowledge to communicate effectively with diverse customer profiles.

F

Customer Service Professional

Foundever (SITEL Group) · Jul 2021 – May 2022

Not yet confirmed

• Delivered omnichannel support voice, semi-voice, email, inbound and outbound calls resolving customer issues while consistently meeting service level agreements and quality benchmarks
• Managed 80-100+ tickets daily via Slack, consistently achieving 99–100% SLA compliance in high-volume operational environments.
• Exceeded defined performance metrics (AHT, FCR, CSAT, & QA scores).
• Delivered technical/non-technical support using Zendesk, Slack, AnyDesk, and Calls ensuring service continuity.
• Maintained accurate customer and case data in CRM and internal tools, and generated daily Excel reports to support operational tracking, reporting, and compliance.

What drives their work

The Operator

Ensures systems run smoothly and efficiently by adhering to high standards.

MOHAMMAD's superpower

You excel at maintaining high operational standards and resolving issues to ensure continuous, high-quality output.

How MOHAMMAD works

You would excel in teams focused on maintaining high standards, optimizing workflows, and ensuring consistent service delivery.