Mehak Jain

Mehak Jain

As an ambassador with seven years of experience, I am driven by a strong sense of idealism and a commitment to making a tangible impact. I approach my work with diligence and self-reliance, taking full accountability for my initiatives and striving for ambitious outcomes through autonomous leadership.

Work style

Hybrid, Remote, Onsite

Contact details — on requestProof of Work — on request

Experience

TP

Ambassador

TP · Feb 2025 – Mar 2026

Not yet confirmed
  • As an Ambassador working for Airbnb process, I proudly represented the Airbnb brand by supporting new Hosts in creating memorable guest experiences.
  • I provided personalized guidance on listing optimization, pricing strategy, and guest communication—ensuring each Host felt confident, empowered, and aligned with Airbnb’s commitment to hospitality and trust.
  • This role sharpened my ability to deliver top-tier customer support while also deepening my skills in digital communication, community engagement, and brand storytelling.
  • I thrived on building strong, trust-based relationships with new Hosts and helping them turn their spaces into successful and welcoming stays.
  • 🔹 Key Responsibilities & Achievements:
  • Onboarded and supported new Airbnb Hosts from listing setup to first booking
  • Advised on best practices for pricing, photography, and guest experience
  • Acted as a brand ambassador, upholding Airbnb’s values of trust, inclusion, and belonging
  • Delivered exceptional customer support through clear, empathetic communication
  • Collaborated with Airbnb’s internal team to provide feedback from the host community
  • This experience has strengthened my passion for people, storytelling, and helping others succeed—all of which I bring into my growing interest in content strategy and digital engagement.
T

Customer Service Specialist

Teleperformance Global Services PVT. Ltd. · Feb 2025 – Mar 2026

Not yet confirmed
  • Progressed from R1 Support to R2 Support and Dedicated Superhost Support (DSS) based on strong customer satisfaction and performance metrics.
  • Guided Airbnb Hosts through onboarding and platform compliance requirements.
  • Managed complex Host-Guest disputes while balancing policy compliance and customer experience.
  • Delivered support across phone, email, and chat channels in a high-volume remote environment.
  • Supported Superhosts with high-priority cases requiring advanced troubleshooting and stakeholder management.
  • Consistently achieved strong CSAT and quality performance metrics, resulting in organizational recognition.
Wipro

Developer

Wipro · Jan 2024 – Dec 2024

Not yet confirmed
  • -Maintaining relationship between client and team to enhance smooth flow of information.
  • -Escalation management including root cause analysis.
  • -Acting as a subject matter expert in order to maintain smooth and timely deliverables.
  • -Search skill developed by multi-tasking through various platforms and tools
  • -Stakeholder management
W

CLIENT SPECIALIST

WIPRO · Jan 2024 – Dec 2024

Not yet confirmed
  • Served as Subject Matter Expert (SME) for employee benefits, payroll, taxation, and retirement-related inquiries, ensuring accurate and compliant information delivery.
  • Managed end-to-end escalation cases, conducting root cause analysis and implementing corrective actions to improve customer outcomes.
  • Maintained and enhanced knowledge management resources to support operational accuracy and reduce repeat escalations.
  • Analyzed customer feedback, Quality Scores, and Net Promoter Score (NPS) trends to identify training opportunities and improve service performance.
  • Acted as the primary liaison between clients and operational teams, ensuring effective communication and timely resolution of complex issues.
  • Created action plans for recurring service challenges, contributing to improved operational efficiency and customer satisfaction.
  • Supported team development through knowledge-sharing initiatives, process guidance, and peer coaching activities.
W

CUSTOMER SERVICE REPRESENTATIVE

WIPRO · Oct 2022 – Dec 2023

Not yet confirmed
  • Delivered high-quality customer support to employees regarding healthcare benefits, payroll deductions, retirement plans (401k), and taxation-related inquiries.
  • Handled high-volume inbound customer interactions while maintaining service quality, compliance, and productivity standards.
  • Navigated multiple systems simultaneously to provide accurate and timely account information.
  • Demonstrated strong problem-solving and de-escalation skills when managing sensitive customer concerns and complex service requests.
  • Identified recurring customer issues and collaborated with team members to improve resolution processes.
  • Conducted refresher sessions and knowledge-sharing discussions for new hires to improve onboarding effectiveness and service consistency.
  • Maintained excellent attention to detail while handling confidential employee information and benefits-related documentation.
  • Consistently met SLA, quality, and productivity targets within a fast-paced customer support environment.
Wipro

Senior Customer Service Representative

Wipro · Oct 2022 – Dec 2023

Not yet confirmed
  • -Utilizing my interpersonal skills extensive on job training to provide professional,knowledgeable, helpful, and courteous, and responsive customer service.
  • -Greet the employees, answering complex concern regarding their healthcare benefits and payroll deductions for 401k, taxes and healthcare.
  • -Access customer accounts and product information by toggling between multiple screens to provide accurate and correct answers.
NIIT Limited

Intern

NIIT Limited · Sep 2022 – Oct 2022

Not yet confirmed

Skills 0 proven through work

Also works with

Multi-System NavigationData MaintenanceInformation DisseminationWork EthicMotivationGoal AchievementReceiving and Incorporating FeedbackCross-Border Client ManagementInformation ResearchIndependent WorkReliabilityWork Planning and PrioritizationTechnical TroubleshootingFollowing InstructionsMicrosoft WordTest Environment SetupWorkday HRIS NavigationCustomer Data RetrievalKnowledge Base Design & ManagementAudience Engagement StrategyContent EditingAI Tools UsageOutlook IntegrationOperations Data TrackingSharePoint UsageMentoring and Peer CoachingSpeaking ClearlyTeam CommunicationProblem SolvingSubject Matter ExpertiseCustomer Issue ResolutionCustomer Relationship BuildingEmpathyDecision MakingCustomer ServiceRefund ProcessingApproval ManagementCustomer Expectation ManagementCustomer EducationRepeat Contact ReductionAverage Handling Time ManagementCustomer Satisfaction AnalysisKPI AnalysisData CollectionWorkflow CoordinationConflict Resolution in TeamsMediationVerbal CommunicationTelephone Communication

Proof of Work

Proof of Work

Mehak shares this with people who ask. You'll hear back either way.

Education

Bachelor, English Honours

IGNOU (Indira Gandhi National Open University) · 2022 — 2025

Contact details

Contact details

Mehak shares this with people who ask. You'll hear back either way.

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