Mehak Jain

As an ambassador with seven years of experience, I am driven by a strong sense of idealism and a commitment to making a tangible impact. I approach my work with diligence and self-reliance, taking full accountability for my initiatives and striving for ambitious outcomes through autonomous leadership.

Experience

Ambassador

TP · Feb 2025 – Mar 2026

Not yet confirmed

• As an Ambassador working for Airbnb process, I proudly represented the Airbnb brand by supporting new Hosts in creating memorable guest experiences.
• I provided personalized guidance on listing optimization, pricing strategy, and guest communication—ensuring each Host felt confident, empowered, and aligned with Airbnb’s commitment to hospitality and trust.
• This role sharpened my ability to deliver top-tier customer support while also deepening my skills in digital communication, community engagement, and brand storytelling.
• I thrived on building strong, trust-based relationships with new Hosts and helping them turn their spaces into successful and welcoming stays.
• 🔹 Key Responsibilities & Achievements:
• Onboarded and supported new Airbnb Hosts from listing setup to first booking
• Advised on best practices for pricing, photography, and guest experience
• Acted as a brand ambassador, upholding Airbnb’s values of trust, inclusion, and belonging
• Delivered exceptional customer support through clear, empathetic communication
• Collaborated with Airbnb’s internal team to provide feedback from the host community
• This experience has strengthened my passion for people, storytelling, and helping others succeed—all of which I bring into my growing interest in content strategy and digital engagement.

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Customer Service Specialist

Teleperformance Global Services PVT. Ltd. · Feb 2025 – Mar 2026

Not yet confirmed

• Progressed from R1 Support to R2 Support and Dedicated Superhost Support (DSS) based on strong customer satisfaction and performance metrics.
• Guided Airbnb Hosts through onboarding and platform compliance requirements.
• Managed complex Host-Guest disputes while balancing policy compliance and customer experience.
• Delivered support across phone, email, and chat channels in a high-volume remote environment.
• Supported Superhosts with high-priority cases requiring advanced troubleshooting and stakeholder management.
• Consistently achieved strong CSAT and quality performance metrics, resulting in organizational recognition.

Developer

Wipro · Jan 2024 – Dec 2024

Not yet confirmed

• -Maintaining relationship between client and team to enhance smooth flow of information.
• -Escalation management including root cause analysis.
• -Acting as a subject matter expert in order to maintain smooth and timely deliverables.
• -Search skill developed by multi-tasking through various platforms and tools
• -Stakeholder management

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CLIENT SPECIALIST

WIPRO · Jan 2024 – Dec 2024

Not yet confirmed

• Served as Subject Matter Expert (SME) for employee benefits, payroll, taxation, and retirement-related inquiries, ensuring accurate and compliant information delivery.
• Managed end-to-end escalation cases, conducting root cause analysis and implementing corrective actions to improve customer outcomes.
• Maintained and enhanced knowledge management resources to support operational accuracy and reduce repeat escalations.
• Analyzed customer feedback, Quality Scores, and Net Promoter Score (NPS) trends to identify training opportunities and improve service performance.
• Acted as the primary liaison between clients and operational teams, ensuring effective communication and timely resolution of complex issues.
• Created action plans for recurring service challenges, contributing to improved operational efficiency and customer satisfaction.
• Supported team development through knowledge-sharing initiatives, process guidance, and peer coaching activities.

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CUSTOMER SERVICE REPRESENTATIVE

WIPRO · Oct 2022 – Dec 2023

Not yet confirmed

• Delivered high-quality customer support to employees regarding healthcare benefits, payroll deductions, retirement plans (401k), and taxation-related inquiries.
• Handled high-volume inbound customer interactions while maintaining service quality, compliance, and productivity standards.
• Navigated multiple systems simultaneously to provide accurate and timely account information.
• Demonstrated strong problem-solving and de-escalation skills when managing sensitive customer concerns and complex service requests.
• Identified recurring customer issues and collaborated with team members to improve resolution processes.
• Conducted refresher sessions and knowledge-sharing discussions for new hires to improve onboarding effectiveness and service consistency.
• Maintained excellent attention to detail while handling confidential employee information and benefits-related documentation.
• Consistently met SLA, quality, and productivity targets within a fast-paced customer support environment.

Senior Customer Service Representative

Wipro · Oct 2022 – Dec 2023

Not yet confirmed

• -Utilizing my interpersonal skills extensive on job training to provide professional,knowledgeable, helpful, and courteous, and responsive customer service.
• -Greet the employees, answering complex concern regarding their healthcare benefits and payroll deductions for 401k, taxes and healthcare.
• -Access customer accounts and product information by toggling between multiple screens to provide accurate and correct answers.

Intern

NIIT Limited · Sep 2022 – Oct 2022

Not yet confirmed