Digital Risk Analyst & AI-ML Engineer
ICICI Bank · Jun 2022 – Present
- Analyzed the overall Digital Lending process to identify stages and gaps, resulting in the improvement of the process efficiency.
- Conducted testing of written code using in-built policies, leading to a 20% reduction in error rates.
- Developed customized dashboards visualizing portfolio analytics using reporting tools such as PowerBI to monitor key performance indicators (KPI) for APIs tracking real-time insights that led to a 30% optimized performance.
- Deliverd and tested Al-powered JIRA Query Chatbot that allows users to retrieve JIRA tickets using NLP and Generative Al techniques to understand user intent, extract entities.
- The chatbot integrates with JIRA APIs to fetch ticket information and uses entites to summarize results and provide insights.
- It was particularly useful for API lifecycle management and risk assessment activities, reducing manual effort and improving operational efficiency by 30%
- Developed an Al-powered API Monitoring and Failure Prediction system to proactively identify API outages and anomaly spikes.
- The system generated real-time alerts and risk scores, enabling operations teams to take preventive action before impact which increases operational efficiency by 30%.
- Identified duplicate APIs using semmantic embeddings and cosine similarity that reduces redundancy rate by 40%.
- Carried out comprehensive testing for new age AI-ML models to ensure the Al governance framework and increases the efficiency by 30%.
- Analysed various digital loss incidents root cause and mitigations and provided actionables which reduces digital losses by 20%.