Mayank Rai
Customer Success Associate @ Capillary Technologies | B2B SaaS | Client Implementation | Customer Success | CRM | Project Coordination · Bengaluru, Karnataka, India
Experience
Customer Success Associate
Capillary Technologies · Jul 2023 – Present
- Experienced in supporting enterprise SaaS implementations and customer success initiatives, including product configuration, onboarding, and lifecycle management.
- Skilled in coordinating with cross-functional teams across engineering, operations, and client stakeholders to ensure successful deployments and issue resolution.
- Adept at managing client requirements, handling escalations, and driving product adoption while maintaining accurate documentation and process improvements.
- Successfully contributed to go-lives for enterprise brands such as Indigo, Masan, Optum, Arvind, and others.
Intern
Capillary Technologies · Jan 2023 – Jun 2023
- Learned about Saas products and implemented complex configurations for clients like Petronas and Abbott.
Management
Sgsits Robotics Club · Nov 2020 – Nov 2021
Event Organizer
foreignadmits · Jun 2021 – Jul 2021
- Creative and detail-oriented event professional experienced in planning, coordinating, and executing corporate, social, and promotional events.
- Skilled in vendor management, budgeting, logistics, and on-site operations to ensure seamless event experiences.
- Passionate about bringing ideas to life and creating impactful experiences that meet client goals.
Sales And Marketing Intern
PTE Universe · Jun 2021 – Jul 2021
- Results-driven professional skilled in developing marketing strategies, managing client relationships, and driving sales growth.
- Experienced in market research, campaign planning, and lead generation to boost brand visibility and revenue.
- Strong communicator with a focus on building long-term partnerships and delivering customer-focused solutions.
Campus Ambassador
goDutch · Jun 2021 – Jul 2021
- Dynamic and proactive representative experienced in promoting brand awareness and student engagement on campus.
- Skilled in organizing events, managing social media outreach, and building networks to strengthen community and brand presence.
- Passionate about communication, collaboration, and creating meaningful connections between students and organizations.
Business Development Manager
Biosash Business Pvt. Ltd. · Jan 2020 – Jan 2021
- Completed turnover of more than 10 lacs with leading a team of more than 20 people.
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Education
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
Shri G S Institute of Technology & Science · 2019 — 2023
12th, Maths and Science
Maharashtra State Board of Secondary and Higher Secondary Education (MSBSHSE) · 2016 — 2018
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