Mayank Jha

Mayank Jha

+•• ••••• •••••••••••@•••••.com

2 yrs

With over four years of experience in fraud and document verification, I am an ambitious and diligent professional who approaches every task with meticulous attention to detail. My natural eloquence and persuasive communication skills enable me to effectively navigate complex situations, ensuring compliance and driving positive, accurate outcomes.

  • Delhi
  • Remote

Ask about Mayank

Skills

Claimed

Rapid LearningFirst Principle ThinkingCritical ThinkingInformation ResearchCase Study AnalysisCompetition JudgingEvent Planning & OrganizationArgument ConstructionPublic SpeakingAdaptabilityStrategic PlanningWorking Under Pressure

Proof of Experience

Concentrix

Fraud & Document Verification Associate

Concentrix · Dec 2021 – Mar 2022

  • Moved internally from the White Hat Junior sales process to Concentrix's Onfido process, verifying and authenticating US and European passports and driving licences
  • Reviewed identity documents against fraud-detection checklists to flag forgeries, mismatches, and inconsistencies before approval
  • Maintained strict accuracy and turnaround standards on sensitive identity data, balancing speed with compliance
Concentrix

Customer Support Executive - Sales & Enrollment

Concentrix · Feb 2021 – Nov 2021

  • Managed inbound/outbound conversations for a coding-program client, qualifying needs and building rapport before presenting the offer
  • Achieved a 90% close rate through a consultative rather than high-pressure conversation style
  • Logged every interaction in Salesforce CRM account stage, notes, and follow-up scheduling
RBL Bank

Customer Support Specialist - Credit Cards

RBL Bank · Jan 2018 – Jan 2019

  • Managed ongoing relationships for a credit card portfolio, resolving billing and payment queries
  • Converted existing customers to new products through consultative conversation, not cold pitching
  • Maintained CRM hygiene in Zoho CRM and Zendesk, preserving account history for every touchpoint

Proof-of-Work

No completed sessions yet. Anything Mayank finishes shows up here with the evidence behind it.

Proof of Education

M.A., Political Science & International Relations

2027

B.A. (Honours), Sanskrit

Motilal Nehru College, University of Delhi

A Proof CV — one profile, kept current, with the proof attached. Back to the portal