Mansi Panwar

As a Client Relationship Executive with 2 years of experience, I am driven by a genuine curiosity to understand client needs and build strong, lasting relationships. My sociable and empathetic approach, combined with a pragmatic mindset, allows me to connect effectively and deliver accountable results. I am ambitious about fostering growth and continuously improving client satisfaction.

Contact details — on requestProof of Work — on request

Experience

Client Relationship Executive

Godrej Properties Ltd · Jul 2025 – May 2026

Not yet confirmed

Escalation Management: Owned client escalations end-to-end, identifying root causes and driving fast, effective closures to ensure client satisfaction.
Client Relationship Management: Served as single point of contact for 215+ client accounts, managing complex account issues, special requests, and relationship health across the client lifecycle.
Collections & Recovery: Drove collections and follow-ups on outstanding dues, achieving 95%+ collections efficiency while preserving strong client relationships.
Home Loan & Bank Coordination: Coordinated with banking teams and clients to facilitate home loan processing, registration formalities, and timely disbursements.
Site Visits & Event Management: Led on-ground client engagement through site visits and property launch events, managing logistics and real-time client support.
Cross-Departmental Coordination: Acted as liaison between clients and legal, finance, sales, and operations teams to accelerate resolution of account issues.
Compliance & Accuracy: Adhered to internal procedures and compliance requirements across all client contracts and documentation.

Business Analytics Intern

Akinna Milano · May 2024 – Jul 2024

Not yet confirmed

Conducted market research and analyzed consumer insights to support strategic decision-making.
Identified customer behavior trends to improve targeting and positioning strategies.
Assisted in pricing analysis and prepared reports and recommendations for management decision-making.
Collaborated with cross-functional teams to support brand growth and business development.

Skills 0 proven through work

Also works with

Customer ServiceNegotiatingCustomer PsychologyTeam CommunicationStakeholder Communication AdaptationStakeholder ManagementConflict Resolution in TeamsResilienceAdaptabilityOrganizationWork Planning and PrioritizationInterpersonal SkillsBrandingContent Strategy DevelopmentSocial Media MarketingBrand StorytellingAudience Engagement StrategyPackaging DesignUser Experience ImprovementStrategic PlanningBrand Positioning StrategyPricing StrategyBusiness ConsultingSocial Media ResearchCommercial AnalysisWebsite AnalysisCompetitor BenchmarkingMarket ResearchProblem SolvingTaking OwnershipProcess ImprovementCustomer Expectation ManagementTransparent CommunicationEmpathyCustomer De-escalationListening AttentivelyCustomer Satisfaction AnalysisCollections Follow-UpIssue EscalationAccount ManagementClerical OperationsClient Onboarding

Proof of Work

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Education

BBA, Business Analytics

Christ University, Bengaluru · 2022 — 2025

Secondary Education, Secondary Education

Brightland School, Dehradun · 2021 — 2022

Contact details

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