Manoj Kumar

MANOJ KUMAR S E: [email protected] | M: +91 7358504462 | L: Chennai, India OBJECTIVE Motivated and results-driven Business Intelligence Analyst with strong analytical and client-handling skills, seeking opportunities to design, develop, and deliver impactful dashboards and visualizations. Adept at transforming complex data into actionable insights, I aim to contribute to organizational success by leveraging sharp analytical abilities, excellent communication, and technical expertise while continuously advancing my knowledge in innovative environments. EDUCATION • MBA (Human Resource Management): SRM Institute of Science and Technology (2024 – 2026). • B.Tech (Information Technology): Prince Shri Venkateshwara Padmavathy Engineering College (2018 – 2022). TECHNICAL SKILLS • Languages: SQL, Python. • Process and Governance: Root cause analysis, Quality assurance, Operational Excellence, SLA management, Risk management and Incident Management. • Service and incident management: Ticket lifecycle management, Knowledge management. • Data and Reporting: Power BI, Trend analysis, Tableau, Advanced Excel. • Process Tools: ServiceNow, Microsoft Office 365 PROFESSIONAL EXPERIENCE Associate | Cognizant Technology Solutions | Chennai, India | July 2022 – Present • SQL (Advanced Query Optimization): Reconciled datasets of 5M+ records for Finance and Commercial models, ensuring 100% accuracy and full audit readiness. • ServiceNow / BMC (Client Support): Handled 200+ monthly tickets and service requests, maintaining 98% SLA compliance and exceeding stakeholder expectations. • Root-Cause Analysis & Knowledge Management: Investigated data discrepancies and authored 50+ BI-focused SOPs, reducing repeat issues by 25%. • Python (Automation) & Power BI (Visualization): Automated reconciliation cycles and built dashboards, saving 15+ manual hours weekly and eliminating reporting errors. • Cloudera Hue: Write and execute Hive, Spark, or Impala queries that perform ETL-like transformations. CERTIFICATION • ServiceNow ITSM from 0 to Hero – Udemy Certified (2026) • Snowflake Certification (2026). • AWS Technical Essentials & Amazon Q Business – AWS Training & Certification (2025). • Snowflake Masterclass (Stored Procedures, Best Practices, Labs) (2025). • SQL Fundamentals – Udemy Certified (2024). • Python Fundamentals – Udemy Certified (2023).

Experience

Associate

Cognizant · Jul 2025 – Present

Not yet confirmed

Programming Analyst

Cognizant · Mar 2022 – Jul 2025

Not yet confirmed

• I had been working as a Programmer Analyst for the past 2yrs in Cognizant Technology and Solutions.