Manoj Kumar

With 9 years in product and data analytics, I approach challenges with a blend of logic, pragmatism, and a deep sense of accountability. My curiosity drives me to continuously explore data-driven solutions, while my flexible yet structured approach ensures ambitious goals are met effectively.

Experience

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Management Trainee cum Product Manager | Product Analytics | Data Analytics

The Institute of Chartered Accountants of India (ICAI) · Jun 2025 – Present

Not yet confirmed

• Managed the product lifecycle of a mobile application for Direct and International Taxation, serving ICAI members in taxation profession.
• Gathered business requirements and collaborated with development teams to define product roadmap and feature prioritization.
• Monitored and analyzed user engagement metrics for the mobile application and ICAI TV using analytics dashboards, providing actionable recommendations to improve adoption.
• Prepared budgets, tracked expenditures, and handled day-to-day financial and accounting activities for the Direct Taxes Committee.
• Coordinated with cross-functional stakeholders including taxation experts, developers, and committee members to deliver new features and operational improvements.

Product Manager and Analyst

The Institute of Chartered Accountants of India · Jun 2025 – Present

Not yet confirmed

• - Lead product management and business analysis for ICAI's mobile application focused on Direct Taxation and International Taxation initiatives.
• - Collaborate with stakeholders to define product vision, gather requirements, prioritize features, and enhance user experience.
• - Translate functional requirements into detailed product specifications and coordinate with development teams throughout the product lifecycle.
• - Analyze user feedback, application performance, and usage data to drive continuous product improvements.
• - Support digital initiatives that provide taxation-related information, resources, and engagement platforms for Chartered Accountants and other stakeholders.
• - Manage project planning, feature releases, testing, and quality assurance to ensure timely delivery of product enhancements.
• - Oversee budget planning, financial monitoring, and day-to-day management of project income and expenditure.
• - Prepare financial reports, track budget utilization, and ensure compliance with organizational financial policies and procedures.
• - Coordinate with internal departments, vendors, and external partners to ensure smooth execution of technology and taxation initiatives.
• - Contribute to the digital transformation of ICAI by improving accessibility and dissemination of tax-related knowledge through technology.

Analyst

Teleperformance · Sep 2021 – Mar 2025

Not yet confirmed

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Senior Data Analyst | Supply Chain & Store Analytics | SQL, Power BI, Python | Retail & BI Strategy

Teleperformance Global Services Private Limited · Sep 2021 – Dec 2024

Not yet confirmed

• Utilized SQL, Power BI, and Excel to process large datasets, enabling data-driven improvements in supply chain and inventory management.
• Deploying quantitative analysis & data mining to generate actionable recommendations for enhancing service quality and addressing pain points to minimize risks.
• Organizing huge data sets effectively via advanced querying, visualization, and analytics tools
• Designed and implemented data dashboards using Power BI and SQL to visualize supply chain KPIs and drive strategy decisions across regions.
• Market Expansion Strategy: By conducting market research, competitive analysis developed an entry strategy through a pilot program and successfully captured 2 new markets and achieved 10% share in first 2 quarter in new regions.
• Mitigating supply chain interruptions: Conducted root cause analysis and identified inefficiencies in supply chain flow using SQL and Excel, optimizing distribution operations and improving fulfillment rate by 15%.
• Customer Churn and Retention: Reduced customer churn by 12% through predictive retention modeling.
• Identified and addressed common pain points, implemented loyalty programs and targeted marketing to retain customers.
• Cost Optimization: With a detailed analysis of current operational costs, identified areas for cost savings in logistics, inventory management, staffing and marketing.
• Improved operational efficiency by 18% via SQL-based automation and Power BI dashboards.

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Accounts and Taxation MIS

RB Mathur & CO. · May 2019 – Jun 2021

Not yet confirmed

• Analyzing, interpreting, visualizing and maintaining large amounts of data that include Accounting and Taxation, TDS payment and return filing data of various clients.

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Accounts and Financial Analyst

RB Mathur & co. · May 2019 – Jun 2021

Not yet confirmed

Python Developer

Freelance · Jun 2018 – Dec 2020

Not yet confirmed

• Worked on python scripting for penetration testing and automation.

National Cyber Security Scholar

Information Sharing And Analysis Center · Sep 2017 – Feb 2018

Not yet confirmed

• Worked in Cyberange Physical and Virtual Labs.
• Learned & demonstrate smart city project through NCIIPC, a Govt. of India's subsidiary.
• Learned security challenges through cyber warfare program.

Cyber Security Analyst

Appin · Oct 2016 – Mar 2017

Not yet confirmed