MD

Manjuri Deb

Kolkata

With 5 years as a Customer Support Advisor, I am driven by a deep sense of empathy and accountability, always striving to understand and resolve customer needs effectively. My pragmatic and organized approach, coupled with determination and resourcefulness, ensures I consistently deliver optimal solutions and exceptional support.

Open to

Kolkata

Work style

remote

Identity verified by DigiLocker
Contact details — on requestProof of Work — on request

Experience

K

Customer Support Advisor

K9 Vitality · Feb 2025 – Apr 2025

Not yet confirmed
  • Delivered warm, empathetic and solution-oriented support across multiple channels including email, WhatsApp, Instagram, and phone calls.
  • Built strong, trust-based relationships with pet parents by offering personalized assistance and timely responses.
  • Developed deep understanding of the company's supplement range to confidently guide customers with tailored recommendations based on their pets' health needs, enhancing satisfaction and trust in the brand.
  • Personally reached out to customers post-purchase to understand their overall experience, assess product performance, resolve any concerns, and collect valuable suggestions or feedback.
  • This direct engagement helped strengthen brand loyalty and informed improvements in customer service strategies.
  • Spearheaded outreach to customers who submitted 5-star reviews or were active in creating content featuring our products.
  • Encouraged them to share their pets' success stories, including before-and-after pictures and videos, with their consent, for use in website and marketing campaigns-enhancing authenticity and engagement in brand storytelling.
  • Worked closely with internal teams (marketing, product, and customer success) to share key customer insights and trends.
  • Played a proactive role in shaping brand messaging and customer experience improvements based on real-time feedback.
  • Contributed to new initiatives aimed at boosting customer engagement and retention through personalized communication and content-driven strategies that celebrated the bond between pets and their parents.
T

Associate - Customer Experience

The Souled Store · Jan 2023 – Feb 2024

Not yet confirmed
  • Resolve customer queries via Inbound/outbound phone calls, emails and social media channels.
  • Meet the predetermined daily, weekly and monthly targets.
  • Identifying customer requirements/needs.
  • Processing and loggings email, calls and social media queries on the CRM system.
  • Co-ordinating with various departments to resolve customer queries as and when required.
  • Providing outstanding customer service.
  • Updating customer information as required.
  • Maintaining confidentiality of information.
  • Performing other duties as designated as and when the need arises.
  • Align individual goals with the goals of the organization.
T

Customer Service Desk Specialist

Tata Croma · Feb 2021 – Aug 2021

Not yet confirmed
  • Responsible to log calls for customers regarding product demonstration, installation & complaints.
  • Arranging for the delivery of the product from the store or the warehouse to the customer on time.
  • Coordinate with the respective company personnel & record the demo no. & inform the customer of the same.
  • Responsible for exchange of products and refunds.
  • Resolve issues related to customer orders, product availability and pricing.
  • Tracking the no. of days taken to attend to the complaint & find the reason if it is more than 4days.
  • Issuing Goods Acknowledgement note (GAN) for products sold with manufacturing defects & sending them for repair.
  • Informing customers when their repaired products are back.
  • Recording showroom defect complaints & coordinating with respective company personnel for their repair.
  • To ensure that all customer queries are well-investigated and resolved, and escalating necessary queries to supervisors.
  • Maintaining customers focus on all times and answering to customer's enquiries using the standard guidelines.
  • Handling inbound/outbound calls, Taking ownership of complaint and queries and proactively following through to resolution.
S

Personal Shopper

Shoppers Stop Ltd · Oct 2019 – Apr 2020

Not yet confirmed
  • Spearheaded high level of service to customers, steered Shopping Planning and Brand Advisory to walk-in customers.
  • Motivated the customers to visit store often (generate appointments) and make purchases frequently by driving the relationship with their clients using mail, e-mail, telephone and face-to-face communications.
  • Lead each client through their shopping experience, guiding them to products and services that are particularly suited for their needs and desires and close the sale with billing.
  • Maintain the appointment levels contribution to sales by suggestive selling and upselling using their expertise and in-depth knowledge of both the customer and the current offerings.
  • Focus on increasing the Item per ticket and Average Bill Value.
  • Educate non-members about the membership programs and encourage FC enrollments.
W

Summer Intern

Whiz Juniors · Jun 2018 – Jul 2018

Not yet confirmed
  • To understand the market and the need of Education technology.
  • To approach the schools and advertise the product to find potential customers apart from school students.
  • Promotion of the product and sold few Whiz Junior course packages.
  • Do cold calling and email marketing for lead generation.

Skills 0 proven through work

Also works with

Warranty ManagementProduct Substitution ManagementSelf-Directed LearningOrganizationWork Planning and PrioritizationWorkflow CoordinationWaste ManagementAdaptabilityCash HandlingInvoice GenerationMultitaskingProduct Quality ControlBrand MarketingTransparent CommunicationTechnical TroubleshootingCommunication Framework DevelopmentMultilingual CommunicationCross-Departmental CoordinationEmpathyTaking OwnershipCustomer Retention and Churn PreventionVendor CoordinationProfessional Follow-upLogistics CoordinationValue Proposition TailoringSolution ConsultingCustomer Issue ResolutionProduct & Service KnowledgeCustomer EducationComplaint Resolution via Written ChannelsProfessional Email WritingCustomer Service

Proof of Work

Proof of Work

Manjuri shares this with people who ask. You'll hear back either way.

Education

PGPM/MBA, Marketing

United World School of Business, Kolkata · 2017 — 2019

BCOM, Banking Hons.

St. Anthony's College, Shillong · 2014 — 2017

Senior Secondary Education, General Studies

K V Happy Valley, Shillong, CBSE Board · 2013 — 2014

Secondary Education, General Studies

Kendriya Vidyalaya Happy Valley, Shillong, CBSE Board · 2011 — 2012

Contact details

Contact details

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