Manisha Basak

Aspiring UI/UX Designer | Figma, Wireframing, User Research | Enterprise Background · Hyderabad, Telangana, India

As a Senior Consultant, I am driven by a curious and ambitious spirit, approaching complex challenges with an open-minded and empathetic perspective. My highly organized yet relaxed approach fosters collaborative environments, enabling me to effectively manage stakeholders and deliver pragmatic, user-centric solutions.

Experience

Senior Consultant

HCL Technologies · Jun 2020 – Nov 2024

Not yet confirmed

• Metric types that work best for UI/UX
• Efficiency: time saved, steps reduced, errors lowered
• Adoption: usage increase, engagement, feature adoption
• Business impact: revenue, cost reduction, conversion
• Process: cycle time, turnaround, defect reduction
• User satisfaction: NPS, CSAT, feedback scores (even internal)
• Designed and optimized enterprise user workflows for retail storefront and supply chain systems used by 5,000+ internal users across multiple regions
• Conducted stakeholder interviews and requirement analysis for 20+ enterprise users, translating complex business needs into intuitive user flows
• Analyzed user pain points across retail operations, inventory, and fulfillment, reducing workflow confusion by 30%
• Identified usability bottlenecks in D365 retail workflows and redesigned navigation patterns, reducing task completion time by 25%
• Simplified multi-step approval and inventory processes, cutting manual errors by 40%
• Redesigned internal dashboards and forms to improve clarity and usability, increasing system adoption by 35%
• Streamlined end-to-end supply chain user journeys, reducing operational delays by 20%
• Collaborated with product managers, developers, and business stakeholders to align user experience with business goals across 3+ teams
• Acted as a bridge between technical teams and end users, ensuring usability requirements were met without compromising system constraints
• Designed and delivered interactive product demos showcasing user-centric workflows, improving client understanding and engagement by 40%
• Translated complex product capabilities into clear, story-driven user experiences for enterprise clients and leadership stakeholders
• Improved demo effectiveness through iterative feedback, increasing lead conversion potential by 25%
• Led user-centric design improvements for Microsoft D365 Retail and Supply Chain platforms, optimizing enterprise workflows and improving usability for thousands of internal users, resulting in 25–40% efficiency gains

Consultant

HCL Technologies · Sep 2017 – Nov 2024

Not yet confirmed

U

Operation Analyst

Unisys Global Services India · Aug 2011 – Sep 2017

Not yet confirmed

U

System Analyst

Unisys Global Services India · Aug 2011 – Jun 2013

Not yet confirmed