Manisha Basak

Manisha Basak

Aspiring UI/UX Designer | Figma, Wireframing, User Research | Enterprise Background · Hyderabad, Telangana, India

As a Senior Consultant, I am driven by a curious and ambitious spirit, approaching complex challenges with an open-minded and empathetic perspective. My highly organized yet relaxed approach fosters collaborative environments, enabling me to effectively manage stakeholders and deliver pragmatic, user-centric solutions.

Contact details — on requestProof of Work — on request

Experience

HCL Technologies

Senior Consultant

HCL Technologies · Jun 2020 – Nov 2024

Not yet confirmed
  • Metric types that work best for UI/UX
  • Efficiency: time saved, steps reduced, errors lowered
  • Adoption: usage increase, engagement, feature adoption
  • Business impact: revenue, cost reduction, conversion
  • Process: cycle time, turnaround, defect reduction
  • User satisfaction: NPS, CSAT, feedback scores (even internal)
  • Designed and optimized enterprise user workflows for retail storefront and supply chain systems used by 5,000+ internal users across multiple regions
  • Conducted stakeholder interviews and requirement analysis for 20+ enterprise users, translating complex business needs into intuitive user flows
  • Analyzed user pain points across retail operations, inventory, and fulfillment, reducing workflow confusion by 30%
  • Identified usability bottlenecks in D365 retail workflows and redesigned navigation patterns, reducing task completion time by 25%
  • Simplified multi-step approval and inventory processes, cutting manual errors by 40%
  • Redesigned internal dashboards and forms to improve clarity and usability, increasing system adoption by 35%
  • Streamlined end-to-end supply chain user journeys, reducing operational delays by 20%
  • Collaborated with product managers, developers, and business stakeholders to align user experience with business goals across 3+ teams
  • Acted as a bridge between technical teams and end users, ensuring usability requirements were met without compromising system constraints
  • Designed and delivered interactive product demos showcasing user-centric workflows, improving client understanding and engagement by 40%
  • Translated complex product capabilities into clear, story-driven user experiences for enterprise clients and leadership stakeholders
  • Improved demo effectiveness through iterative feedback, increasing lead conversion potential by 25%
  • Led user-centric design improvements for Microsoft D365 Retail and Supply Chain platforms, optimizing enterprise workflows and improving usability for thousands of internal users, resulting in 25–40% efficiency gains
HCL Technologies

Consultant

HCL Technologies · Sep 2017 – Nov 2024

Not yet confirmed
U

Operation Analyst

Unisys Global Services India · Aug 2011 – Sep 2017

Not yet confirmed
U

System Analyst

Unisys Global Services India · Aug 2011 – Jun 2013

Not yet confirmed

Skills 0 proven through work

Also works with

Agile MethodologyStakeholder ManagementPersistencePOS Transaction ManagementReceiving and Incorporating FeedbackSelf-Directed LearningWork Planning and PrioritizationUser Experience ImprovementUser-Centered DesignCustomer PsychologySoftware Architecture PrinciplesPublic SpeakingProduct DemonstrationsProduct Lifecycle ManagementCross-Departmental CoordinationData CollectionTransaction MonitoringData Synchronization Pipeline DesignCRM Data Entry and MaintenanceData ExtractionIncident ManagementTechnical TroubleshootingLegacy System MigrationUptime ManagementDefect TrackingTicket ManagementTechnical Issue DetectionProduct Training DeliveryWorkflow Design (Process Mapping)Business Logic ImplementationUser Interface DesignCognitive Load ReductionProcess UnderstandingProcess ImprovementCustomer Relationship BuildingERP Software Management

Proof of Work

Proof of Work

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Education

Bachelor of Technology - BTech, Computer Science Engineering

TKR College of Engineering · 2007 — 2011

Bachelor of Technology (BTech), Computer Science

Kendriya Vidyalaya · 2002 — 2005

Contact details

Contact details

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