Mamta -

With 4 years of experience as an Executive Assistant, I bring a driven and organized approach to everything I do, while staying flexible enough to adapt as priorities shift. I thrive in collaborative environments where I can combine my resourcefulness with a pragmatic mindset to solve problems and keep operations running smoothly. Whether supporting leadership or coordinating complex projects, I balance structure with a people-first perspective to deliver results that matter.

Experience

E

Executive Assistant

Empresa Confidencial · Oct 2024 – Present

Not yet confirmed

• A highly organized and proactive professional responsible for providing comprehensive administrative and operational support to senior executives.
• Key duties include managing calendars, scheduling meetings, coordinating travel arrangements, preparing reports and presentations, and acting as a liaison between executives and internal or external stakeholders.
• Strong skills in time management, communication, discretion, and attention to detail are essential to ensure the smooth functioning of the executive’s office.
• Trusted to handle confidential information, prioritize tasks in a fast-paced environment, and anticipate the needs of leadership to enable maximum productivity and efficiency.

Executive Assistant

Tech Mahindra · May 2022 – Oct 2024

Not yet confirmed

• Dedicated Executive Assistant with strong organizational and multitasking skills, supporting executives in managing calendars, meetings, and travel.
• Experienced in handling confidential information, preparing reports, and streamlining administrative processes to maximize productivity and efficiency.

MIS

iEnergizer · Sep 2020 – May 2022

Not yet confirmed

• Responsibilities:
• • Analyze and manage Call Volume in Real Time to ensure Service Levels are met on a daily,
• weekly and monthly basis
• • Analyze call volume patterns in Real Time to optimize work shifts, breaks and lunches
• • Collaborate with Supervisors and Managers to identify and track planned and unplanned
• absences, as well as attendance and behavioral issues
• • Identify call volume trends and averages on a monthly and quarterly/seasonal basis
• • Create daily/weekly/monthly reports and undertake intraday reporting & other MI
• operations
• • Good working knowledge of Microsoft Excel • Working with numbers, data analysis and
• reporting
• • Proficiency in Microsoft Excel, including advanced formulas, pivot tables, and data
• techniques.
• • Ability to work collaboratively in a team environment and build strong relationships with
• call Centre managers, supervisors, and agents.
• • Excellent communication skills, both verbal and written, with the ability to effectively
• convey information to various stakeholders.

K

MIS

Karvy Digikonnect · May 2018 – Sep 2020

Not yet confirmed

• Addressing customer inquiries, concerns, and grievances across multiple communication
• channels such as telephone, email.
• • Delivering prompt and accurate information to ensure the utmost customer satisfaction.
• • Investigating and resolving customer issues or complaints by diligently identifying the
• underlying cause, presenting suitable solutions, and following up to ensure a successful
• resolution.
• • Comprehensive product or service knowledge, including detailed features, pricing,
• availability, and relevant policies or procedures, enables customers to make well-informed
• decisions.
• • Extending technical support to customers encountering difficulties with products, services,
• or online platforms, adeptly troubleshooting problems and guiding them toward effective
• solutions.
• • Cultivating and nurturing positive customer relationships to foster loyalty and instill a
• sense of trust in the brand.
• • Proactively engaging with customers to discern their needs, preferences, and feedback,
• thus continuously enhancing the overall customer experience.
• • Identifying emerging trends, recurring issues, or areas for improvement and providing
• • recommendations to augment the quality of customer service and elevate customer
• satisfaction levels.