malikofficial 2020

malikofficial 2020

+•• ••••• •••••••••••@•••••.com

5.2 yrs

As a customer support specialist with over six years of experience, I approach every interaction with a blend of empathy and diligence, ensuring accountability and fostering calm, collaborative resolutions. I am committed to pragmatically addressing client needs, building strong relationships, and consistently delivering exceptional service.

  • Bangalore
  • Open to Bangalore · Mumbai
  • Remote, Hybrid

Ask about malikofficial

Skills

Claimed

Rapid LearningEffective CommunicationTeamworkDecision MakingWork Planning and PrioritizationSaaS Customer SuccessExplaining Technical ConceptsRecord KeepingCross-Departmental CoordinationMultitaskingRetool UsageDiscord Usage

Proof of Experience

Customer support specialist

EXCELGENCE, CONTRACTOR SUPPORTING GARTNER · Oct 2023 – Aug 2025

  • Managed 300+ daily inbound requests across APAC, North America, and Europe, maintaining timely responses and accurate case categorization.
  • Triaged requests by urgency and business impact, creating service requests within one hour and escalating critical issues.
  • Coordinated with Gartner stakeholders and specialists to support clear handoffs, customer follow-up, and issue resolution.
  • Supported new associate onboarding through shadowing, process training, and guidance on customer-handling standards.
ExcelGens, Inc.

Support Specialist

ExcelGens, Inc. · Dec 2023 – Aug 2024

  • Worked as a *Support Specialist ( Research engegment speecialist) at Gartner through Excegens Pvt.
  • Ltd.*, managing global customer support operations across APAC, North America, and Europe.
  • Handled 300+ inbound E-mail requests daily while ensuring timely responses, accurate case categorization, and consistent customer service across multiple time zones.
  • - Managed and prioritized customer requests based on urgency, business impact, and service requirements, ensuring service requests were created within a one-hour turnaround time.
  • - Coordinated with Gartner's internal stakeholders and cross-functional teams to facilitate accurate handoffs, effective communication, timely issue resolution, and follow-ups.
  • - Identified critical cases, service-impacting issues, and process gaps, ensuring high-priority customer concerns received appropriate attention and escalation.
  • - Maintained high standards of service quality, operational efficiency, and customer experience while managing high-volume support queues.
  • - Supported the onboarding and development of new associates through shadowing, process training, and continuous guidance on workflows, quality standards, and customer-handling procedures.

Customer Success Specialist

WAGR · Nov 2022 – Sep 2023

  • Managed pet care customer support workflows and e-commerce operations through Shopify.
  • Used Jira and Freshdesk to track email and chat inquiries, prioritize service requests, and maintain accurate case records.
  • Coordinated with 10+ veterinarians and internal stakeholders to schedule consultations and address customer requirements.
  • Maintained daily transaction and operational records in Microsoft Excel for accurate tracking and reporting.
TECH MAHINDRA

Customer Support Associate

TECH MAHINDRA · Sep 2021 – Jul 2022

  • Handled inbound calls and email inquiries for the Flipkart India e-commerce process in a 24/7 support environment.
  • Documented customer issues in an internal CRM system and routed service tickets to appropriate teams.
  • Maintained accurate case records to support issue tracking, follow-up, and resolution.
  • Achieved the highest CSAT response rate in the batch through customer engagement and service quality.
SalesWorks India

Senior Associate

SalesWorks India · Feb 2021 – Aug 2021

  • •Being Part Of The Entrepreneur Cells Worked With Salesworks India To Setup Sales Team and Business Development.
  • •Independent Contribution For Fundraising .
  • •Managed The Core Sales Team In Direct Face To Face Marketing.
  • •Worked With International Charity Clints Unicef India And Sightsavers As a Fundraiser For Nobel Cause.
  • •One Of Top Highroller In Fundraising For Subscription Model .
  • •Managed Multimode Of Sales Like Street Pitching ,B2b And Event management .
  • •Also Worked In Inside Sales For Telesales For Cold Calling.
  • •With My Relation Building Skills Got More Deals From Reference.

Team Leader

The Enterpreneur cell · Jul 2020 – Jan 2021

  • •Startup Agency Worked With Insurance, Charity and Banking Sector Clints In Direct F2f And Inside sales.
  • •Managed End To End Core Sales From Generating Leads To Closing deals
  • •Being Passionate In Sales Always Highroller In Every Sector.
  • •First Time I am the One Who Launched Digital Credit Card Sourcing with Great Numbers of Deals
  • •Being Independent Contractor Done Lots Of F2f And B2b Sales In Within The City And Road Trips
  • • My Greatest Strength In That ICan Adopted Any Product In Short Time
  • •Worked With, Feature Genrally insurance, Tata Aig Insurance ,IcIcI Credit Cards
  • •Involved In Requirements By Conducting 1 Round Of Interview
  • •Involved In Training Of Vertul Tele sales Team
  • •Managed Team For Field And Tele sales

OMINI SPORT LEADER

Decathlon Sports India · Aug 2019 – Feb 2020

  • •Sports Leader For Cycling Department
  • •Practicing Our Sports For Better Outcome
  • •Managing End to End Sales
  • •Building Local Sport Project
  • •Managing And Supporting Sports Events
  • •Generating Revenue For Cycling Sports And Completing The Monthly Target
  • •Assembling And Fitting The Cycle
  • •Managing Basic Technicians Work ( L1 certified)

Proof-of-Work

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Proof of Education

Bachelor of Science, Science

CAPITAL UNIVERSITY · 2018 — 2022

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