mail sweets

As an ambitious and determined Senior Business Development Executive, I thrive on building strong partnerships and driving customer success with a pragmatic, results-oriented mindset. My natural curiosity and open-mindedness lead me to explore innovative solutions, while my commitment to uniformity ensures consistent, high-quality execution across all initiatives.

Contact details — on requestProof of Work — on request

Experience

Senior Business Development Executive – Customer Success & Partnerships

Garuda Aerospace · Nov 2025 – Apr 2026

Not yet confirmed

Managed customer support through calls, emails, and virtual meetings.
Served as the primary point of contact for institutional customers and business partners.
Resolved customer queries and coordinated with internal teams for timely issue resolution.
Maintained strong customer relationships by ensuring consistent follow-ups.
Updated CRM records and maintained accurate customer documentation.
Supported customer onboarding and ensured a seamless customer experience.

Sales Manager – Customer Relations

Vibrant Spaces · Mar 2023 – Oct 2025

Not yet confirmed

Handled inbound and outbound customer interactions through phone and email.
Assisted customers with product inquiries, service requests, and issue resolution.
Managed customer relationships and ensured high customer satisfaction.
Maintained accurate customer information in CRM systems.
Coordinated with internal departments to resolve customer concerns efficiently.
Provided post-service support and timely follow-ups.
Consistently maintained customer engagement and service quality standards.

Management Trainee – Customer Support

Jaro Education · Mar 2022 – Feb 2023

Not yet confirmed

Assisted prospective customers with program-related inquiries.
Supported customers throughout the enrollment and onboarding process.
Handled inbound and outbound customer communication.
Resolved customer concerns and provided accurate information.
Maintained CRM records and customer documentation.
Ensured timely follow-ups to enhance the customer experience.

Customer Service Executive

Satish Chandra Memorial School · Aug 2017 – Mar 2021

Not yet confirmed

Served as the primary point of contact for students and parents.
Managed inquiries through phone calls, emails, and face-to-face interactions.
Resolved customer concerns promptly while ensuring a positive service experience.
Coordinated with multiple departments to address customer requirements.
Maintained student records and administrative documentation.
Built strong relationships through professional communication and timely support.

Skills 0 proven through work

Also works with

Verbal CommunicationLead ManagementSales SupportProblem SolvingCross-Departmental CoordinationAccounts Receivable TrackingInvoice ProcessingService Quality AssuranceCustomer Relationship BuildingCustomer Issue ResolutionStakeholder ManagementUser Experience ImprovementClient OnboardingDocument ManagementCRM Data Entry and MaintenanceVirtual Meeting Platform ManagementProfessional Email WritingTelephone Communication

Proof of Work

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Education

M.Ed, M.Ed

University of Kalyani · 2018 — 2020

M.A, M.A

V.O. Chidambaram College · 2014 — 2016

B.A, B.A

St. Mary's College · 2010 — 2013

B.Ed, B.Ed

Annammal College of Education for Women · 2013 — 2014

Contact details

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