Mahdi Farooq
LCI @ Amazon | Escalations Expert ( NA/EU ) · Delhi, India
I'm a detail-oriented operations professional with five years of experience, currently working as an LCI at Amazon where I focus on resolving complex escalations with both precision and care. I believe that the best outcomes emerge when curiosity drives the process and empathy guides the conversation, so I make it a point to truly understand the people and systems involved before acting. I'm drawn to work that balances idealism with diligence — where doing things right and doing them well are treated as the same goal.
Experience
LCI
Amazon · Aug 2024 – Jan 2026
CRS Associate
Amazon · Mar 2022 – Aug 2024
Customer Relations Manager
Xiaomi India · Jun 2020 – Jan 2022
Sales Engineer
Northtech Engineering · Apr 2019 – Apr 2020
Team member
FIS · Nov 2017 – Aug 2018
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Education
Master of Technology - MTech, Environmental/Environmental Health Engineering
Al-Falah University · 2017 — 2019
Bachelor of Technology - BTech, Civil Engineering
Al-Falah University · 2013 — 2017
Degree
Burn Hall School · 1999 — 2012
Contact details
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