Lini Varghese

A thought professional with over 18 years of experience in banking, customer service and sales operations · Mumbai Metropolitan Region

A thought leader with over 18 years of experience in Banking, Finance and Sales Operations. Professional experience in providing business and process advice to the Management and business groups. Proven history of producing accurate, timely reports meeting stringent deadlines. Technologically competent with an ability to learn new software and programs. Flexible and versatile – able to maintain a sense of humor under pressure.

Experience

Business Partner Support

MoneyGram · Oct 2024 – Feb 2026

Not yet confirmed

• Serve as the primary point of contact and resolution owner for MGI partners, providing high-level support across omnichannel platforms (phone, chat, email, whatsapp) to ensure seamless partner operations.
• One of the top-performing specialists in the team, consistently exceeding KPIs for cases handled, partner satisfaction (CSAT), and accuracy across all MGI service channels.

Customer Support Specialist

Minna Technologies, a Mastercard company · Apr 2024 – Oct 2024

Not yet confirmed

• Efficiently manage subscription cancellations and monitor cancellation status for merchants.
• Be part of the testing team- test scenarios, make calls and document the outcome.
• Initiate and execute workflows for cancellations at various stages of the cancellation journey with merchants.
• Provide friendly and efficient customer service support via chat, calls, emails, and other channels.
• Familiarity with Minnaʼs Merchant Registry and classifications for merchants, services, and categories.

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Research Associate

SEAL Ashram · Aug 2023 – Mar 2024

Not yet confirmed

• Partner with the Founder and Director to drive organizational expansion, conducting market research and executing high-priority projects to scale the Ashram’s mission and impact.
• Orchestrate medical outreach and on-site clinical visits, liaising with healthcare professionals to ensure consistent and high-quality care for all residents.
• Oversee the integrity of sensitive resident data, managing the end-to-end documentation process for admissions, reunifications, and legal filings in strict accordance with data privacy standards.
• Act as the primary ambassador for SEAL Ashram, managing high-level visits from dignitaries and donors to foster community partnerships and organizational transparency.

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Finance Assistant

Trinitas Bake Solutions · Mar 2018 – Mar 2023

Not yet confirmed

• Manage end-to-end purchase invoice lifecycle, and identify anomalies.
• Provided critical support for financial databases and filing systems, ensuring audit-readiness and immediate data retrieval for management and compliance teams.
• Maintained and reconciled financial spreadsheets with daily transaction data, ensuring 100% data accuracy and supported month-end closes.

Sales Analyst 2

NetApp · Jan 2013 – Feb 2016

Not yet confirmed

• Own the end-to-end calculation and validation of complex commission structures for a global sales force, leveraging advanced data formulae to ensure 100% payout accuracy and incentive alignment.
• Spearhead the preparation and presentation of critical case management metrics for the Sales Compensation Review Board (SCRB), influencing executive decisions on policy adjustments and dispute resolutions.
• Partner with Sales Enablement to produce and host audio content for the NetApp Sales Weekly (NSW), delivering strategic updates and best practices to the entire global sales workforce to foster a culture of transparency and high performance.
• Influenced executive decision-making by delivering data-driven presentations that analyzed sales declines and provided strategic recommendations.

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Asia Pacific Sales Coordinator

Gartner · Feb 2011 – Apr 2012

Not yet confirmed

• Sales coordination for the APAC Strategic Account Organization (APAC SAO) and the ANZ regions, ensuring alignment with global commercial objectives.
• Prepared management reports (using VLOOKUP, Pivot Tables) for Regional VPs, that enabled effective planning, executive decision-making, and the achievement of multi-million-dollar commercial objectives.
• Acted as a key facilitator for top-level management by managing logistics and managing calendars.

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Customer Service Executive

HSBC Data Processing Pvt. Ltd · Apr 2004 – Dec 2010

Not yet confirmed

• Managed the closure of Hexagon accounts, overseeing project timelines and mitigating risks to ensure zero business disruption.
• Represented operational perspectives in product enhancement and change management initiatives, reviewing business requirements and advocating for innovative, effective workflow designs to enhance the HSBCnet platform competitively.
• Coordinated and facilitated specialized process training programs, building team capability and ensuring consistent high standards of service delivery across client-facing operations.
• Honored with the "Super Star Award," becoming the first in the batch to achieve this distinction through consistent delivery of top-tier KPIs and high-impact resolution strategies.
• An accredited call coach and process trainer.