KN

Kunwar Nayak

As an Operations Executive with 5 years of experience, I am a determined and ambitious professional dedicated to optimizing processes and achieving tangible results. My approach is consistently logical and pragmatic, leveraging insightful analysis and diligent execution to navigate complex operational challenges. I thrive on implementing structured methodologies to ensure efficiency and consistent success.

Contact details — on requestProof of Work — on request

Experience

Teleperformance

Operations Executive

Teleperformance · Oct 2025 – Dec 2025

Not yet confirmed
  • Managed a team of 25 agents and monitored performance metrics to ensure service quality.
  • Conducted chat audits and identified recurring customer issues to improve resolution efficiency.
  • Maintained high customer satisfaction through timely and effective query handling.
C

Operations Executive

CarDekho (Girnar Software Pvt. Ltd.) · Aug 2025 – Oct 2025

Not yet confirmed
  • Verified and validated vehicle buying and selling documentation, ensuring accuracy, completeness, and compliance with company processes.
  • Managed case reviews and resolved documentation discrepancies to support smooth transaction processing and operational efficiency.
  • Presented KPI dashboards and operational performance reports to the Operations Head, helping communicate business insights and key trends.
K

Decision Support analyst, (Freelancer)

KP Brand Activation · Dec 2023 – Jul 2025

Not yet confirmed
  • Managed end-to-end execution of large-scale marketing campaigns and events for brands including Big FM and DCB Bank.
  • Analysed event performance, campaign metrics, customer engagement, and operational data to measure effectiveness.
  • Built dashboards and business reports to communicate campaign outcomes and ROI to clients.
  • Supported management decisions through data-driven insights and performance reporting.
  • Coordinated multiple stakeholders, vendors, and field teams to ensure successful campaign delivery.
C

Human Resources Intern

Chakraborty and Lahkar Innovations Pvt. Ltd. · Sep 2023 – Dec 2023

Not yet confirmed
GLS Infra

Marketing Research Intern

GLS Infra · Sep 2023 – Nov 2023

Not yet confirmed
G

Market Research Analyst Intern

GLS Infracon Pvt. Ltd. · Sep 2023 – Nov 2023

Not yet confirmed
  • Conducted competitor analysis and market research to support business decisions.
  • Collected and analysed data to identify trends relevant to company projects.
  • Prepared reports and Excel dashboards for performance tracking and visualization.
  • Created KPI reports and performed time-based trend analysis.
  • Compared company performance with competitors to identify opportunities for improvement.
A

MIS Executive, (Freelancer)

A2Z Events · May 2022 – Aug 2023

Not yet confirmed
  • Managed backend operations for marketing campaigns across multiple brands.
  • Coordinated execution and ensured smooth workflow.
  • Prepared performance reports and analyzed campaign results using data-driven insights.
  • Created dashboards to present campaign performance, trends, and key metrics for decision-making.
K

Event Manager

KP Brand Activation Services · May 2022 – Aug 2023

Not yet confirmed
A

Operation Executive

A2Z EVENTS · May 2022 – Aug 2023

Not yet confirmed

Skills 0 proven through work

Also works with

Knowledge Resource ImprovementAnalytical ThinkingProblem SolvingPersistenceTeamworkTaking OwnershipVerbal CommunicationBusiness AnalysisData SciencePython DevelopmentPostgreSQL Database UsageGoal setting (defining key results)Daily Operational ReportingSLA AdherenceLead QualificationVendor CoordinationFollow-Up Sequence CreationLead ManagementCustomer Satisfaction AnalysisRepeat Contact ReductionStaff SchedulingService Quality AssuranceTeam Effectiveness CoachingWork Planning and PrioritizationEmployee Training & DevelopmentPerformance Management AnalyticsIdea SharingGap AnalysisProcess ImprovementOperational Process MonitoringKPI AnalysisTask SchedulingWorkforce PlanningCampaign OptimizationResource AllocationConversion Rate OptimizationCampaign Performance AnalysisDashboard UI DesignTableauPower BIMicrosoft ExcelAnalytical Report CreationBudget ManagementTechnical Issue DetectionPerformance Metrics AnalysisTabular Data Cleaning & ValidationData-Driven RecommendationsData VisualizationExploratory Data Analysis (EDA)Data OrganizationData Collection

Proof of Work

Proof of Work

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Education

Diploma, Data Science & Artificial Intelligence

Boston Institute of Analytics · 2026 — NaN

Bachelor, Business Administration

Vivekananda Institute of Professional Studies (VIPs), New Delhi · 2021 — 2024

Contact details

Contact details

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