Kunwar Nayak

As an Operations Executive with 5 years of experience, I am a determined and ambitious professional dedicated to optimizing processes and achieving tangible results. My approach is consistently logical and pragmatic, leveraging insightful analysis and diligent execution to navigate complex operational challenges. I thrive on implementing structured methodologies to ensure efficiency and consistent success.

Experience

Operations Executive

Teleperformance · Oct 2025 – Dec 2025

Not yet confirmed

• Managed a team of 25 agents and monitored performance metrics to ensure service quality.
• Conducted chat audits and identified recurring customer issues to improve resolution efficiency.
• Maintained high customer satisfaction through timely and effective query handling.

C

Operations Executive

CarDekho (Girnar Software Pvt. Ltd.) · Aug 2025 – Oct 2025

Not yet confirmed

• Verified and validated vehicle buying and selling documentation, ensuring accuracy, completeness, and compliance with company processes.
• Managed case reviews and resolved documentation discrepancies to support smooth transaction processing and operational efficiency.
• Presented KPI dashboards and operational performance reports to the Operations Head, helping communicate business insights and key trends.

K

Decision Support analyst, (Freelancer)

KP Brand Activation · Dec 2023 – Jul 2025

Not yet confirmed

• Managed end-to-end execution of large-scale marketing campaigns and events for brands including Big FM and DCB Bank.
• Analysed event performance, campaign metrics, customer engagement, and operational data to measure effectiveness.
• Built dashboards and business reports to communicate campaign outcomes and ROI to clients.
• Supported management decisions through data-driven insights and performance reporting.
• Coordinated multiple stakeholders, vendors, and field teams to ensure successful campaign delivery.

C

Human Resources Intern

Chakraborty and Lahkar Innovations Pvt. Ltd. · Sep 2023 – Dec 2023

Not yet confirmed

Marketing Research Intern

GLS Infra · Sep 2023 – Nov 2023

Not yet confirmed

G

Market Research Analyst Intern

GLS Infracon Pvt. Ltd. · Sep 2023 – Nov 2023

Not yet confirmed

• Conducted competitor analysis and market research to support business decisions.
• Collected and analysed data to identify trends relevant to company projects.
• Prepared reports and Excel dashboards for performance tracking and visualization.
• Created KPI reports and performed time-based trend analysis.
• Compared company performance with competitors to identify opportunities for improvement.

A

MIS Executive, (Freelancer)

A2Z Events · May 2022 – Aug 2023

Not yet confirmed

• Managed backend operations for marketing campaigns across multiple brands.
• Coordinated execution and ensured smooth workflow.
• Prepared performance reports and analyzed campaign results using data-driven insights.
• Created dashboards to present campaign performance, trends, and key metrics for decision-making.

K

Event Manager

KP Brand Activation Services · May 2022 – Aug 2023

Not yet confirmed

A

Operation Executive

A2Z EVENTS · May 2022 – Aug 2023

Not yet confirmed