Krish Gupta

I am Krish Gupta, currently serving as a Senior Associate in Client Success at Pinnacleworks Infotech. My ambition drives me to hold myself accountable while fostering positive relationships with clients and colleagues alike. I thrive on autonomy, making assertive decisions that enhance client satisfaction and build trust in our solutions.

Contact details — on requestProof of Work — on request

Experience

Senior Associate - Client Success

Pinnacleworks Infotech (P) Ltd., Gurugram · Apr 2025 – Mar 2026

Not yet confirmed

Led end-to-end onboarding for clients across various sectors.
Conducted client discovery sessions for requirement gathering.
Managed campaign setup, agent mapping, call transfer logic, and more.
Drove contract renewals, upsells, and feature upgrades.
Acted as a liaison between Product, Tech, and Operations teams.
Designed and deployed intelligent voice bots using LLMs and Gen AI.
Managed API integrations with clients’ CRMs.
Monitored client health and performance metrics for continuous improvement.

Associate

Pinnacleworks Infotech (P) Ltd., Gurugram · Apr 2024 – Mar 2025

Not yet confirmed

Responsibilities similar to Senior Associate, with additional focus on voice bot development leading to a 25% increase in user engagement.
Conducted data analysis and quality assurance to optimize performance.

Proof of Work

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Education

B.Tech., Computer Science and Engineering

Guru Gobind Singh Indraprastha University, Delhi · 2020 — 2024

Higher Secondary, Class XII

JMK International School, Pathankot, Punjab · 2018 — 2020

Secondary, Class X

JMK International School, Pathankot, Punjab · 2016 — 2018

Links

linkedin.com/in/krish-gupta-b34a78220

Contact details

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