Komal Gupta

As a highly extraverted and pragmatic professional, I thrive in client relationship management, bringing a determined and diligent approach to every interaction. I am committed to fostering strong collaborations and ensuring accountability, always maintaining a calm and logical perspective to achieve optimal outcomes for all parties.

Experience

B

Client Relationship Management

Bo International · Aug 2025 – Feb 2026

Not yet confirmed

• Act as the primary point of contact for all client communications related to product development, production, packaging, and delivery timelines
• Coordinate cross-functionally with R&D, production, quality assurance, and logistics teams to ensure accurate execution of client requirements
• Manage the product sampling process, facilitating structured feedback between clients and technical teams
• Prepare and share quotations, order confirmations, artwork approvals, and regulatory documentation promptly
• Resolve client concerns related to product quality, delivery delays, and service issues, ensuring high client satisfaction
• Maintain detailed client records, order history, and communication logs within the CRM/dashboard
• Monitor production progress and proactively update clients on order status, timelines, and potential risks

S

Process Associate

Suntec India · Jun 2023 – Jul 2025

Not yet confirmed

• Reduced customer complaints by 90% through root cause analysis and process improvements
• Automated operational workflows, reducing manual data entry time by 85%
• Supported management with performance reports, data insights, and continuous improvement plans
• Ensured data accuracy, documentation compliance, and service quality standards

T

Office Executive

Titan Biotech · Jul 2021 – Mar 2022

Not yet confirmed

• Streamlined invoice processing and billing coordination, improving cash flow efficiency
• Managed office operations, vendor coordination, procurement, and inventory tracking
• Assisted in policy documentation, internal process improvement, and staff training
• Maintained operational records and MIS reports

V

Office Coordinator

Vertech Health Solutions · Dec 2018 – Apr 2019

Not yet confirmed

• Coordinated office communication, documentation, records, and MIS reporting
• Supported client service operations, ensuring timely issue resolution
• Maintained high levels of client satisfaction and service quality

Senior Sales & Marketing Executive

Arogya Healthcare · Jan 2016 – Feb 2018

Not yet confirmed

• Led and supported the sales team, consistently achieving and exceeding sales targets
• Planned and executed product promotions, trade shows, and marketing campaigns
• Built and maintained strong client relationships, contributing to increased revenue and retention
• Conducted market research and supported business development initiatives