Kishorekumar M
MCA || Data Analyst || Senior Representative - Customer Management || Concentrix · Tamil Nadu
Contact details — on requestProof of Work — on request
Experience
Senior Representative
Concentrix · Nov 2024 – Dec 2025
- As a Senior Representative, I’m responsible to deliver exclusive, high personalized support to the premier tier of high-net-worth Burgundy Customers by serving as their primary point of contact for complex and
- sensitive inquiries related to Retail Assets and Banking via dedicated live chat and email while ensuring strict adherence to private banking protocols and compliance standards to strengthen customer loyalty
- and retention.
N
Service Delivery Partner
Neeyamo · Jul 2021 – Aug 2024
- ➢ Worked as a Service Delivery Partner in a Client facing team called as Insufficiency Management Team.
- ➢ Resolving the queries arise by the Client/Operation Team and also managing the Insufficiency Team which contains a group of 15 member.
- ➢ Interacting with the Client/Applicant for the Insufficient details through mail.
- ➢ Analyze and Prepare are ports, and presenting monthly calls with the internal team leads to intimate why the process is being delayed from our end.
- ➢ Maintain the internal team to complete the process within SLA.
- ➢ Give a solution when the Operation team needs our assistance during the process.
- ➢ Maintaining the work decorum of the Insufficiency team includes work allocation and overall team management.
Skills 0 proven through work
Also works with
People ManagementRequirements AnalysisData VisualizationExploratory Data Analysis (EDA)Tabular Data Cleaning & ValidationIssue EscalationListening AttentivelyCustomer De-escalationCase DocumentationEmail Correspondence ManagementCustomer Issue Resolution
Proof of Work
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Education
Master's , Computer Applications
Alagappa University, Karaikudi · 2021 — 2023
Bachelor's , Computer Applications
THE AMERICAN COLLEGE · 2018 — 2021
Contact details
Contact details
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