Kishorekumar M

Kishorekumar M

MCA || Data Analyst || Senior Representative - Customer Management || Concentrix · Tamil Nadu

Open to

Chennai · Bangalore

Work style

onsite, hybrid, remote

Availability

Available in 3 days

Contact details — on requestProof of Work — on request

Experience

Concentrix

Senior Representative

Concentrix · Nov 2024 – Dec 2025

Not yet confirmed
  • As a Senior Representative, I’m responsible to deliver exclusive, high personalized support to the premier tier of high-net-worth Burgundy Customers by serving as their primary point of contact for complex and
  • sensitive inquiries related to Retail Assets and Banking via dedicated live chat and email while ensuring strict adherence to private banking protocols and compliance standards to strengthen customer loyalty
  • and retention.
N

Service Delivery Partner

Neeyamo · Jul 2021 – Aug 2024

Not yet confirmed
  • ➢ Worked as a Service Delivery Partner in a Client facing team called as Insufficiency Management Team.
  • ➢ Resolving the queries arise by the Client/Operation Team and also managing the Insufficiency Team which contains a group of 15 member.
  • ➢ Interacting with the Client/Applicant for the Insufficient details through mail.
  • ➢ Analyze and Prepare are ports, and presenting monthly calls with the internal team leads to intimate why the process is being delayed from our end.
  • ➢ Maintain the internal team to complete the process within SLA.
  • ➢ Give a solution when the Operation team needs our assistance during the process.
  • ➢ Maintaining the work decorum of the Insufficiency team includes work allocation and overall team management.

Skills 0 proven through work

Also works with

People ManagementRequirements AnalysisData VisualizationExploratory Data Analysis (EDA)Tabular Data Cleaning & ValidationIssue EscalationListening AttentivelyCustomer De-escalationCase DocumentationEmail Correspondence ManagementCustomer Issue Resolution

Proof of Work

Proof of Work

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Education

Master's , Computer Applications

Alagappa University, Karaikudi · 2021 — 2023

Bachelor's , Computer Applications

THE AMERICAN COLLEGE · 2018 — 2021

Contact details

Contact details

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